Tennis Pro Shop Assistant

Houston, TX

Description

Department: Tennis

Reports To: Head Tennis Professional & Pro Shop Manager

Classification: Hourly and Non-Exempt; Full or Part-time available

General Purpose: To assist the Head Professional and Manager in providing a quality shopping experience at

Houston Country Club Tennis Pro Shop. To promote tennis programs and assist with shop sales and maintenance.

Job Specification:

• Anticipating & servicing our Members & Guest’s individual needs.
• Greet and assist members and guests as they enter the tennis shop.
• Manage special orders and invoicing.
• Assist with buying for a single store location.
• Monitor and manage inventory levels.
• Assist with receiving and display of stock apparel and merchandise orders.
• Assist with development and growth of corporate merchandise sales.
• Experience with Microsoft Word/Excel/PP is beneficial.
• Ensure the shop is ready for operation and remains in good order throughout the day.
• Cleanliness and organization of all displays throughout the day is a priority.
• Have knowledge of club activities, policies, and hours. Understand club operations to assist members with questions.
• Assist the tennis operations team with daily operations at the tennis shop to include Member billing and court reservation management.
• Answer all phone calls in a courteous and professional manner, may include tennis operation needs.
• Assist with managing traffic in a high paced environment.
• Personal interaction.
• Embracing a culture of creating a memorable and welcoming atmosphere upon arrival & departure.
• Embracing a dynamic, energetic, team-oriented experience that embraces creativity and idea generation.
• Perform other duties as assigned by Head Tennis Professional & Managers.

Education/Experience: High school diploma or general education degree (GED)

Related experience and/or training; or equivalent combination of education and experience in the retail industry. Fashion or Retail background is beneficial.

Physical Requirements:

• Flexible hours required:
• Ability and willingness to work on Holidays and Weekends; up to 3-day work weeks are possible, while longer work weeks may be required from time-to-time during major events.

Additional Requirements:

• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in multi-tasking situations.
• Must maintain composure and objectivity.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by the owners, the management team, co-workers, members and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Essential:

• Employee leads by example, consistently conveying a positive attitude, passion, and pride in your work.
• Approach all encounters with members, guests, and fellow employees in a gracious, attentive, courteous and service-oriented manner. Conduct oneself in a professional manner and always maintain a professional image.
• Conduct all business for the club as an ambassador of Houston CC, with integrity and in a professional manner always.
• Take part in keeping Houston CC clean and litter free; Cleanliness is everyone’s responsibility, take ownership of the Club.
• Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working.
• Maintain regular attendance in compliance with Houston CC standards, as required by scheduling, which will vary according to the needs of the Club.
• Always comply with Houston CC standards and regulations to encourage safe and efficient Club operations.
• Be informed on and promote all Club activities and services.
• Performs other duties as required by your manager.
• Attend meetings as required by management.
• Perform other duties as required.

Benefits

Full Time Benefits Include:
Employee Scholarship for full-time employees, their children, and grandchildren; reward amounts up to $10,000 per year.
Emergency Relief Fund
Health, Dental and Life Insurance; Choice of 3 Medical Plans & 2 Dental Plans.
Flexible spending accounts (FSA) for tax-deferred payment of medical and dependent care expenses.