Director, Strategic Accounts - Health Plans

Director, Strategic Accounts - Health Plans

Reporting to:          Chief Commercial Officer

Salary:                     Negotiable

Type:                       Permanent Remote; Eastern/Central Time zone preferred

Are you a growth-oriented customer success executive that loves offering innovative solutions to health plans and payers that improve the satisfaction, health outcomes and productivity of their members while reducing total cost of care?

Does selling the first-of-its-kind solution into a $136Bn market opportunity sound exciting to you?

Do you thrive in a rapidly evolving, fast-paced company and market that require creativity, resourcefulness, high energy and an ability to adapt quickly?

If so, you could be a perfect fit for our team of like-minded professionals who share a common mission and passion for helping others and a desire to build a great company.

Oshi Health is the only virtual-first clinic for digestive (GI) conditions that provides easy, convenient access to an integrated and multidisciplinary care team that diagnoses, monitors and treats the 70mm+ people living with digestive health conditions.  We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, secure messaging and telehealth visits.  

Traditional GI care is not efficient and effective and centered around the provider getting paid for costly, and often times unnecessary procedures, not the solutions and support patients want and need.  Were here to change that paradigm.

As a Director, Strategic Accounts, you will leverage your health insurer experience to build and grow client relationships in our national accounts ensuring customer satisfaction while focusing on quality of service and business growth opportunities.  This role will report directly to the Chief Commercial Officer and work closely with the Leadership Team, Board and advisors to build and expand the business.

What Youll Do:

• Identify, qualify and close expansion opportunities with our national healthcare plan(s) with a focus on driving revenue growth. 
• Create, update and utilize a comprehensive account management business plan.
• Build and maintain a robust pipeline with qualified opportunities, and effectively move them through the selling process via CRM.
• Ensure a successful onboarding and transitioning experience for new markets within our national customer(s).
• Conduct trainings with national customer account teams to enable them to successfully position Oshi Health within their large group customers.
• Demonstrate the ability to work collaboratively with various functional areas within Oshi Health with a particular collaboration focus with our Strategy and Operations, Finance, and Product and Patient Marketing Teams to drive membership growth.
• Establish strong competitive intelligence, by learning everything possible about our competitor's products, strategy, and sales approach in the marketplace. 
• Achieve and exceed revenue growth quotas.
• Maintain a proactive approach to contractual issues and obligations. Lead the contract renewal process.
• Day-to-day customer liaison. 
• Gather and assimilate customer product feedback and roadmap opportunities.

Results you will drive:

• Expanded customer contracts, membership growth and revenue.
• 100% customer retention and referenceability.
• Superior enterprise customer satisfaction as the key relationship owner.
• Specific KPIs and OKRs for your assigned accounts.
• Consistent, timely scheduling and delivery of QBRs and EBRs.
• Learnings and Voice of the Customer input that can be shared broadly across the company. 
• Case studies, references and joint customer presentations at conferences.

What Youll Bring to the Team:

• 7+ years of experience and proven track record of success selling innovative solutions to national health plans and payers, preferably with past experience selling clinical health services that improve outcomes and lower cost.
• Deep understanding of the motivations and buying dynamics within health plans, as well as how to engage key ecosystem partners (e.g., self-insured employers, benefit consultants, care navigation companies, etc.). 
• Demonstrated success in closing complex sales that require buy-in from multiple constituents. Adept at identifying each step of the process and when to involve senior leadership and other internal resources for closing support.
• Successful delivery through all stages of plan sales cycle, manage deals through to close and partner with customer success to ensure continuity.
• Proven self-starter that can thrive in an entrepreneurial environment, is comfortable with ambiguity and has a passion for challenging the status quo in healthcare 

Oshi Healths Core Values:

• Own the Outcome - Creative, Accountable, Resourceful & Empower
• Do the Right Thing - Always put patients first.  Ethical and compassionate behavior drive our decisions, reputation and results
• Be Direct & Open - Transparent internally and externally
• Learn & Improve - Create space to learn, ask for and give help
• Team - Cultivate strong relationships.  Collaborate across functions to achieve our goals.  Acknowledge and celebrate our wins
• Thrive on Diversity - Diverse backgrounds and perspectives fuel our success.  Stretch and challenge ourselves to have an inclusive culture 

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.