Lead Service Technician

We have an exciting opportunity for the right person to join our team as a Lead Service Technician. This position will be integral in the growth of the department as well as a great opportunity for personal growth. This is an union position.

The Lead Service Technician is a hands-on in the field technician who addresses high level diagnostic issues with responsibility for supporting the Technicians and/ or Service Manager in technical support for technicians; developing technician talent through teaching, coaching, and training; assessing technician skill sets to provide feedback and promote growth. The Lead Service Technician will report to the Service Manager and support dispatch and Branch Manager in allocation of the company's team member resources to meet our client's needs.

Responsibilities

• [Be knowledgeable of company's policies and procedures, processes, Team Member expectations, and quality and safety standards necessary to represent PSM in a professional manner.
• Become proficient with service / management software.
• Lead high level diagnostic issues.
• Provide technical support to technicians.
• Qualify Technicians' skill sets and capabilities on a routine basis to align for success.
• Support the Service Manager in team member evaluations.
• Promote the growth of technicians and the service department as a whole.
• Support the service staff with gathering information for proposals.
• Support management with PM quality control.

Qualifications

• 5 + years commercial HVAC service experience.
• Knowledge and understanding of commercial HVAC systems and components.
• Specific knowledge, skills, and experience with chillers, boilers, cooling towers, pumps, preventative maintenance, refrigeration for HVAC systems, etc.
• Aligned with company's goals of quality maintenance.
• Ability to lead a group to completion of a task.
• Planning and organization skills.
• Ability to evaluate and identify client's HVAC issues and develop quality resolutions.
• Strong written and oral communication skills as well as effective computer/ software skills.
• Minneapolis/ St. Paul competency cards.
• Clean driving record.