Server Systems Administrator

The Server Systems Administrator will provide Tier 3 IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems.

Education and Experience:

• (Preferred) Bachelor’s Degree

• 2 to 3+ Years of experience

• Security+ CE (or appropriate DoDM 8570 Baseline Certification)

• IAT Level II certification is required before start

• Public Trust Clearance – Tier 3

Responsibilities:

• Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer’s problem at Tier 1 or Tier 2 Help Desk support.

• Provide installation, support and maintenance for approximately (23) Servers used for printer services, database or file storage services, medical application services, or other business functions.

• Perform maintenance and technical support for network security applications such as, hard-disk encryption.

• Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS.

• Install or configure third party software applications, associated patches and security updates or version updates, and troubleshoot errors associated with the installation of the software for approximately (6) Commercial-off-the Shelf (COTS) 3rd party software applications, including: Citrix and other business software products, within a Windows 10 desktop environment.

• Troubleshoot software and applications that fail to function according to software design.

Knowledge and Skills:

• Excellent verbal and written communication skills

• Ability to organize and facilitate planning and demonstrations

• Ability to track, manage, and ensure projects tasks are completed in a timely manner

• Knowledge of Windows Server 2016/ 2019/ 2022

• Knowledge of Windows Server Update Services (WSUS)

• Knowledge of SharePoint Server

• Knowledge of Assured Compliance Assessment Solution (ACAS)

• Knowledge of Symantec End Point

• Knowledge of VMware

• Knowledge of Adobe