Dining Room Server - H

Position Summary

Responsible for providing exemplary guest service by taking and delivering orders, clearing tables, and maintaining overall appearance of dining room.

Essential Functions

• Presents menus to customers and answers questions about menu items, making recommendations upon request.
• Informs customers of daily specials.
• Explains how various menu items are prepared, describing ingredients and cooking methods.
• Garnishes and decorates dishes in preparation for serving.
• Describes and recommends wines to guests.
• Serves wine selections to tables with appropriate glasses and pours the wines for guests.
• Serves food and beverage orders to guests and prepares or serve specialty dishes at tables as required.
• Collects payment from guests.
• Checks with guests to ensure that they are enjoying their meals and takes action to correct any problems.
• Removes dishes and glasses from tables and prepares them to be sent to the kitchen.
• Cleans tables and surrounding chairs and floors after guests have finished dining and resets the table with utensils and condiments.
• Stocks bus station and other areas with items and utensils.
• Fills salt, pepper, sugar, cream, condiments, and napkin containers.
• Escorts guests to their tables as needed.
• Maintains overall cleanliness and appearance of designated area of responsibility.
• Performs all opening, closing, cleaning, and stocking responsibilities.
• Assists other floor personnel on an as needed basis.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Position Qualifications

WORKERS IN THIS POSITION MUST BE AT LEAST 18 YEARS OLD

Competency Statements

Accuracy- Ability to perform work accurately and thoroughly.

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

One year of experience as a server.

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

Must have OLCC temporary permit before the start date and Must obtain OLCC Permit within 45 days of the start date.

Must have a Food Handlers Permit before the start date.

Must obtain VIP (Visually Impaired Persons) Permit within 45 days of the start date.

Other Requirements

Knowledge of regulations governing food preparation and service

Basic math skills

Physical Demands

Physical Demands Lift/Carry

Stand Constantly 10 lbs or less Frequently

Walk Constantly 11-20 lbs Frequently

Sit Not Applicable 21-50 lbs Occasionally

Handling/Fingering Constantly 51-100 lbs Occasionally

Reach Outward Constantly Over 100 lbs Not Applicable

Reach Above Shoulder Occasionally Push/Pull

Climb Not Applicable 12 lbs or less Frequently

Crawl Not Applicable 13-25 lbs Occasionally

Squat or Kneel Occasionally 26-40 lbs Occasionally

Bend Frequently 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

Work will take place in a restaurant supporting a lounge, room service, and convention space with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.