General Manager

About Miller
Miller Swim School was established in 1960 by Larry and Rita Miller with their mission to teach children to respect and enjoy the water. Miller believes in building a safe community, one family at a time, through swim lessons, water safety education and drowning prevention.

About the role
This position is a full-time professional management position. The General Manager position is an integral member of our senior management staff and is directly responsible for all aspects of our product and customer service. The position has excellent opportunity for growth and upward mobility for qualified candidates

Responsibilities
The following is not a complete list of responsibilities but accurately depict the role of General Manager.

• Assist in developing, implementing, and managing the strategies that grow the business
• Responsible for partnering with the District Manager in establishing and maintaining the customer service vision and strategy, strategy execution, customer and community interaction, and direct sales involvement and support of the business
• Assist the District Manager in providing the vision, leadership, and direction to all who impact the business
• Responsible for developing managing staff to exceed objective in the area of revenue growth, costs, and margin. Continuously drive programs and processes that grow the business while optimizing margins. Responsible for collaborating with the District Manager to effectively forecast, budget, plan, and set goals.
• Responsible for setting and managing productivity and performance expectations for personnel. Responsible for managing the metrics that optimize manpower costs while delivering a high level of customer satisfaction. Effectively communicate benchmark productivity goals, objectives, and role expectations to the workforce
• Responsible for setting and organizing and developing an effective team that is motivated to successfully deliver service and to grow the business.
• Assist in attracting and hiring quality individuals who possess the necessary skills, knowledge and experience required to fill open job positions.
• Utilize the corporate tools and metrics to assist in managing the business
• Responsible for the development of new and existing customers
• Provide a focused and measurable effort of retaining existing customer base
• Respond to all customer inquiries in a manner that supports Miller Swim School’s mission, vision, and values
• Manage the family/student registration and class/employee scheduling which included responding to all family/student registrations in a manner that supports Miller Swim School’s mission
• Manage the administration of all Miller Swim School’s policies and procedures with our customers
• (If applicable) perform swim instruction and assist front desk staff, as necessary • Maintain accuracy, security and integrity of all family/student records including personal, financial and class information

Candidate Requirements

• Exception customer service skills
• Leadership skills and the ability to motivate, supervise, and develop staff
• Strong communication skills (interpersonal and strong telephone presence) •
• Ability to work effectively in a team environment
• Ability to work any day of the week
• Strong computer skills

Preferred:

• Previous experience with aquatics management
• Previous experience with swim instruction
• Experience working with children and young families
• Knowledge of swimming pool maintenance operation (Certified Pool Operator or Aquatics Facility Operator)
• Bachelor’s Degree or equivalent

Compensation and Benefits

• A company culture of trust and support that you won’t find anywhere else
• Paid training in Miller Swim School Curriculum
• Miller Swim School pays at or above market wages, commensurate with experience
• Quarterly bonuses tied to performance
• Flexible Hours
• Free Swim Lessons for immediate family of employees
• 401(k) contribution
• Health insurance contribution for employees
• Vacation and Sick/Personal time off as laid out in the employee handbook