Customer Support Specialist

Over-all Purpose

The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and TRIGO HT with high quality customer service, while maintaining the highest performance standards.

Direct : Site Manager Indirect : Area Manager/ Director of Operations

• Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services.
• Maintain the customer's account while preserving customer confidentially.
• Handle general inquiries, address complaints, provide solutions to resolve issues as they arise.
• Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
• Maintain supplier customer inventory and records accurately.
• Systematically segregate, coordinate, and manage disposition non-shippable material.
• Create customer specific documents relating to unique projects and requirements.
• Build and send customer specific reports.
• Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer, both manual and EDI.
• Conduct, investigate, and reconcile cycle counts and annual physical inventory.
• Monitor and communicate supplier inventory levels and supplier delivery performance indicators.
• Other duties and/or responsibilities as assigned

• Energetic, friendly, and professional attitude
• Strong interpersonal skills; written, verbal, and in a group setting.
• Work well under stress and deadlines; understand how to prioritize and multitask.
• General understanding of warehousing methods and shipping procedures.
• Proficiency using computerized inventory control systems and Microsoft Office Suite
• Exceptional organizational skills and ability to discern which methods and systems to use per customer requirements.
• Proven record of job diligence and attendance
• Managerial or Supervisory experience preferred.

Knowledge, skills, abilities

Hard skills

Values & attitudes

· Must be able to speak and read in English language

· Good communications skills

· Must be able to multi-task

· Ability to work in a fast-paced environment

· Ability to handle sensitive and confidential material

· Must have reliable transportation

Global team spirit

· Team player

· Caring for people

· Open-minded

Excellence

· Reactive

· Resilient to pressure

· Rigorous

Customer focus

· Client oriented

· Reliable & trustworthy

· Flexible

Initiative

· Autonomous

· Innovative

· Daring

Overall recommendations

· Detailed Oriented - Ability to pay attention to the details of a project or task.

· Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

· Analytical Skills - Ability to use thinking and reasoning to solve a problem.

· Energetic, friendly, and professional attitude

Overall recommendations

· High school diploma or GED required

· Supply chain experience preferred

· Customer service experience is required.