Senior Manager Franchisee Training

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team!

Senior Manager Franchisee Training

The Senior Manager Franchisee Training will be responsible for managing and will be the final decision maker for all aspects of The Academy of Service (AOS) for our ServiceMaster Clean Brand from inception to conclusion. Partners with ServiceMaster Brand leadership to ensure flawless AOS execution.

What you will do:

• Evaluate AOS program effectiveness by assessing the program, instructors and materials.
• Partner with the Director, Training & Development to determine AOS delivery method, content timing, and present training programs using recognized training techniques and tools.
• Partner with Brand SME to develop AOS agenda; ensure agenda flow and timing is consistent with adult learning guidelines and conforms to FDD requirements.
• Partner with Brand SME to develop annual AOS training calendar.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching; AOS: DR Production.
• Facilitate and troubleshoot problems associated with the AOS program including coordinating, scheduling and preparing; completion of pre-work and/or other required lessons and determines eligibility of prospective attendees.
• Provide direction and support to the Training Coordinator.
• Assist in the definition of AOS scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and proper allocation of required resources.
• Manage change requests made to the AOS project scope, schedule and costs using appropriate verification techniques including, but not limited to development of a detailed project plan to monitor and track progress and changes.
• Design and implement training criteria for project Restore 365 – for franchisee owners, project managers, estimators, coordinators and technicians. Consisting of e-learning, on demand self-paced, webinars, topic-centered workshops, study groups, problem solving workshops.
• Design and implement training criteria for project Xactimate for estimators. Consisting of e-learning, on demand self-paced, webinars, topic-centered workshops, study groups, problem solving workshops.

What you will bring:

• Bachelor’s degree in Marketing, Management, Information systems (or equivalent background)
• Excellent written and oral communication skills
• Excellent problem solving / analytical skills, tools and techniques
• Excellent decision-making skills
• Master’s degree is preferred
• 8 – 10 years relevant work experience
• Proven Ability to work with cross-functional teams and staff of all levels
• Proven ability to work with outside vendors, auditors, etc.
• Expert knowledge of project management tools
• Business Acumen
• Global & Cultural Awareness
• Industry Expertise: Adult Learning, Facilitation and Restorative
• Leadership & Navigation
• Relationship Management

About ServiceMaster Clean
ServiceMaster Clean is a provider of cleaning and restoration services in both the residential and commercial markets, operating through an extensive service network with more than 65 years of experience. The locally owned companies are backed by a national franchise network with more than 500 locations throughout the United States and serve more than 75,000 homes and businesses every day with a total commitment to customer satisfaction. Their vast network of experts provides a range of commercial cleaning services, including carpet cleaning, hard surface floor care, janitorial services, upholstery cleaning and tile and grout cleaning. ServiceMaster Clean is among the ServiceMaster family of brands. To learn more about ServiceMaster Clean, visit https://www.servicemasterclean.com/.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.