Quality Systems Support Specialist (Quality Assurance) - Job ID 75847

Job Summary

This posting will be used to fill two (2) positions. One will be assigned to Forensic Systems and one to Quality Assurance.

These are permanent, full-time positions in which the Bureau of Criminal Apprehension Forensic Science Services (BCA FSS) is looking for Quality Systems Support Specialists to provide support to the Quality Systems Group. The Quality Systems Group covers Forensic Systems and Quality Assurance. Quality System Support Specialists will provide support to Forensic Systems Administrators. Forensic Systems includes the Laboratory Information Management System (LIMS), Electronic Laboratory Notebook (ELN), Laboratory Asset Management System (LAMS), Breath Alcohol Database (BrAD), and associated communication protocols involving these systems. These positions will support BCA FSS needs for timely support for both internal and external users of current forensic systems. In addition, these positions will support the Quality Assurance Group with activities associated with accreditation and the BCA FSS Quality Management System. Activities will include supporting the proficiency test program, courtroom testimony monitoring, and safety program. These activities will be conducted in adherence to the agency policies and procedures in a manner that embodies the mission, vision, and values of the MN BCA. 

Qualifications

Minimum Qualifications

1. Two years' work experience providing administrative support duties for information systems within a business setting, such as maintaining computer systems. NOTE: An associate degree may substitute for six months of experience; a bachelor's degree may substitute for one year of experience. 

Work experience must include the following:

• Experience in hardware/software installation, interface and computer support for users.
• Experience in with computer programs including Adobe Acrobat Professional and Microsoft Office.
• Excellent organizational skills and ability to work effectively on multiple tasks.
• Excellent oral and written communication skills.
• Ability to work with individuals from a diverse background.

Preferred Qualifications

1. A bachelor's or advanced degree in management information systems, information technology, computer science, digital forensics, forensic science, or equivalent. 
2. Experience or advanced training in hardware/software installation, interface and ongoing support for users in a law enforcement agency.
3. Experience using, maintaining, and/or managing a ticketing system that tracks reported issues and their current status.
4. Experience documenting and/or recreating workflow processes.
5. Familiarity with use and maintenance of management information systems. 
6. Operational knowledge of ISO/IEC 17025 accreditation.
7. Operational knowledge of ANAB Forensic Laboratory Accreditation Program.
8. Experience in problem solving, root cause analysis, and appropriately evaluate a course of action.

Physical Requirements

Requires occasionally moving and transporting 50-pound items and frequently moving and transporting objects such as heavy tools and heavy file boxes. This job may require positioning self to move to a significant degree across rough terrain or may involve maintaining a stationary position for extended periods.  

Additional Requirements

A Criminal History Background check and reference checks will be completed on the prospective employee. Additional components to the background check for this position will include the following:

1. Criminal history check
2. Reference check
3. Driver's license history
4. Fingerprints
5. Psychological evaluation

The BCA will not sponsor applicants with work visas. All applicants must be legally authorized to work in the US.

Application Details

How to Apply 

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Madison Markgraf at madison.markgraf@state.mn.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Madison Markgraf at madison.markgraf@state.mn.us.

About Public Safety Dept 

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Why Work for Us 

Diverse Workforce 

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found: 

• 95% of employees understand how their work helps achieve their agency’s mission 
• 91% of employees feel trusted to do their jobs 
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 
• 87% of employees report flexibility in their work schedule 

Comprehensive Benefits 

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include: 

• Public pension plan 
• Training and professional development 
• Paid vacation and sick leave 
• 11 paid holidays each year 
• Paid parental leave 
• Low-cost medical and dental coverage 
• Prescription drug coverage 
• Vision coverage 
• Wellness programs and resources 
• Employer paid life insurance 
• Short-term and long-term disability 
• Health care spending and savings accounts 
• Dependent care spending account 
• Tax-deferred compensation 
• Employee Assistance Program (EAP) 
• Federal Public Service Student Loan Forgiveness Program