Outpatient Specialty Clinic Office Specialist

Job Description

Job Title: Outpatient Specialty Clinic Office Specialist

Supervisor: Director of Nursing

FLSA Status: Non-Exempt

Qualifications: High school diploma or GED, with knowledge of medical terminology, and preferably have Certified Nursing Assistant (CNA) certification.

Positional Summary: The Outpatient Specialty Clinic Office Specialist plays a crucial role in the efficient functioning of the outpatient specialty clinic office by coordinating patient appointments for procedures, surgical consultations, and specialist referrals. They handle patient inquiries, collect necessary demographic and financial information, schedule appointments, and ensure accurate data entry into the scheduling system. This position also involves administrative duties such as answering phones, managing referrals, filing, and preparing patient charts.

Job Descriptions/Essential Functions

· Patient Scheduling: Schedule patient appointments for procedures, surgical consultations, and specialist referrals based on physician orders and in-house staff referrals.

· Patient Communication: Contact patients to provide appointment details, obtain necessary demographic and financial information, and offer pre-procedure instructions.

· Data Entry: Accurately enter patient appointment details and demographic information into the scheduling information system.

· Pre-Certification: Complete routine pre-certification processes as necessary, ensuring that all required authorizations are obtained prior to scheduled procedures.

· Administrative Tasks: Perform various administrative duties such as answering phones, managing referrals from physician offices, and maintaining patient files.

· Chart Preparation: Prepare patient charts with relevant medical records and documents for upcoming appointments.

· Maintaining Compliance: Adhere to all relevant healthcare regulations and guidelines to ensure compliance with privacy and confidentiality standards.

· Collaboration: Collaborate effectively with physicians, nurses, and other healthcare professionals to facilitate seamless patient care coordination.

· Continuous Improvement: Participate in training and professional development activities to stay updated on medical office procedures and practices.

· Demonstrates professionalism by: articulating and demonstrating professional behavior, accepting responsibility/accountability for actions, adhering to departmental/ hospital policies and procedures, and applying and maintaining nursing practice

· Uses universal precautions when tasks being performed present the possibility of exposure to blood or body fluids; this includes using appropriate personal protective equipment and work policies

· Participates in and fosters an approach to continuously improving quality that includes both intra-departmental and inter-departmental activities

· Ability to make decisions and initiate action under stressful or critical situations

· Follows all Harrison County Community Hospital District and departmental policies and procedures

· All other duties as assigned

Harrison County Community Hospital District provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.