General Manager

Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!

Protegis Fire & Safety a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

JOB SUMMARY:

The General Manager will lead the overall business operations encompassing sales, business development, procurement, sales operations, lab operations, inventory control, and warehouse distribution for fire alarm parts. Your key responsibility is to steer the company towards achieving sales and profit goals by fostering a customer-centric and efficient operational environment. This role demands a strategic approach to managing relationships with customers, employees, vendors, and key stakeholders, while spearheading initiatives for continuous operational improvements.

ESSENTIAL JOB DUTIES:

• Business Development & Sales Strategy:
• Drive growth by developing plans, metrics and compensation plans that incentivize performance and expansion.
• Oversee and enhance outside sales efforts to ensure alignment with company goals.
• Sales Operations:
• Guarantee exceptional service delivery by the customer service team to both internal and external clients.
• Establish and monitor performance metrics to ensure high service quality and financial success.
• Procurement & Vendor Management:
• Manage the timely procurement of fire alarm parts to maintain optimal inventory levels and cost efficiency.
• Cultivate and sustain strategic relationships with key manufacturers and suppliers.
• Assist in negotiating contracts to secure favorable pricing, terms, and delivery schedules.
• Lab Operations:
• Support lab operations managed by dedicated supervisors, focusing on the repair and reconditioning of parts.
• Ensure proper planning for lab capacity and capabilities to maintain productivity and quality.
• Inventory Management:
• Develop processes to monitor and control inventory, avoiding excess and shortages.
• Oversee the execution of inventory adjustments and disposals according to policy.
• Warehouse & Distribution:
• Ensure efficient and accurate warehouse operations in distributing parts.
• Continually aid in refining receiving, shipping, and storage procedures.
• Team Leadership:
• Provide leadership and support to managers and supervisors across all operational areas.
• Establish key performance indicators (KPIs), deliver regular performance evaluations, and mentor staff for professional growth.
• Continuous Improvement:
• Identify process bottlenecks and implement timely resolutions.
• Champion process improvements using methodologies like LEAN and Six Sigma.
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High school Diploma, or equivalent, required.
• Bachelor’s degree in Management, Finance, or a related field; advanced degree preferred.

Experience, Knowledge, Skill Requirements:

• At least 5 years of experience in sales management or operations management with a proven track record in scaling customer-centric sales organizations.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• Proficiency in Microsoft Office, especially Excel, with experience in supply chain management software.

Other Qualifications:

• Valid driver’s license with acceptable driving record required.
• Must be able to comply with SFPH’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Occasional travel required, up to 20%.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment:

Employee will consistently be required to work indoors in an office setting, work alone and with others. Office settings are mild to moderate temperatures.

Benefits

Protegis Fire & Safety offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Our Core Values

PIPE

• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Protegis Fire & Safety participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Protegis Fire & Safety is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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