Customer Service/Inside Sales Rep. (Bilingual - Various Languages)

Value Windows & Doors, Inc. a leading manufacturer of vinyl and aluminum windows and doors in the Southern California area is currently hiring for Sales Representatives in Duarte, CA.

Applicants must be able to work in a fast-paced environment, have great communication skills and be computer literate. In addition, must be able to build and maintain great business relationships with new and existing customers.

QUALIFICATIONS:
-Bilingual Customer Service Representative (English/Korean, English/Chinese, English/Spanish, English/Hebrew)
-1-2 year experience in customer service or inside sales experience a plus
-High School Diploma/GED or its equivalent required
-Excellent verbal, listening, presentation and written communications skills
-Must have good basic arithmetic skills (familiarity with fractions and decimals
-Prior experience preparing sales orders a definite plus

PRIMARY RESPONSIBILITIES:
-Receives a high number of inbound calls and provide great customer service experience to existing customers
-Reviews customer's service request and performs data entry in our database to track and schedule service
-Communicates daily with internal and external customers regarding status of service cases
-Able to multi-task, prioritize, organize and manage time and tasks effectively
-Monitor all incoming e-mails to service department and communicate with internal staff and customers accordingly
-Able to learn new terminology and processes specific to the window and door industry

ADDITIONAL REQUIREMENTS:
-Working overtime as required specially during peak season (daily or weekends)
-Frequent talking, sitting and typing
-Use of office equipment (i.e. computer, phone, fax, etc...)
-Work collaboratively as well as independently

Value Windows & Doors is a Drug Free workplace and EEO employer committed to employing a diverse workforce.

You are welcome to visit our website: www.valuewindowsdoors.com