Office Manager

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for Office Manager to be part of our dynamic team.

Position Summary

The Office Manager is responsible for the planning and day to day operations of the health center. This role is pivotal in ensuring overall business operations of the office run smoothly and professionally

Essential Duties & Functions

• The main function is to oversee the schedules in Epic and make sure all PHI and date issuance are in the system correctly.
• Oversee and manage registration processes and scheduling changes.
• Provides and manages Physician/ Provides schedules, ensuring all patients checked in and are scheduled appropriately and in a timely manner
• Provide direct supervision and oversight to administrative staff, to include:
  • Manage all clinical cash deposits from each center and bank deposits.
  • Make cash deposits to bank and provide and assist bank reconciliation and maintain petty cash balances.
  • Work assignments and scheduling; PTO management and approval of time; keep accurate payroll records
  • Orientation and training of new hires; ongoing training
  • Compliance with and control of confidential data; adherence to all Tampa Family Health
  • Center (TFHC), HRSA, State, Federal and accreditation agency rules, and regulations
  • Responsible for all direct employee personnel issues and processes, including performance management and appraisal processes
• Oversee and assist in the registration and check-out process; responsible for efficient and effective
• patient flow from front office through back-office
• Accountable for ensuring quality outcomes, patient satisfaction
• A liaison for medical records and nursing
• Responsible for supply inventory and ordering
• Monitor’s status of all equipment; keeps a maintenance schedule and reports all equipment issues
• Responsible for maintaining a pristine internal and external environment; report all facility and grounds issues, as appropriate
• Responsible for the security of all cash; cash signed for, drawers are balanced daily, and cash always secured as per policy
• Responsible for ensuring various reports are run, cleared, and signed timely
• Support the Mission, Vision and Values of TFHC
• Cultivate and foster a teamwork environment
• Assist internal staff, other health care providers, and third-party payers in performing Qi chart audits
• Handle patients’ questions, concerns, and complaints

Required Education, Certifications, Licenses, & Training (minimum requirements) - Bachelor’s degree in business, or health care administration

Required Years of Experience (minimum requirements)

• Minimum of (5) years prior in healthcare, hospital and or clinical setting office management experience
• Minimum (1) years supervisory experience

Required Knowledge, Skills, and/or Abilities

• Ability to navigate and enter data into an electronic health record
• Proficiency in use of Microsoft products such as Word, Outlook, Excel, and PowerPoint
• Strong communication skills, both oral and written
• Ability to analyze and resolve billing, collections and claims problems or issues
• Ability to work in a fast-paced environment, working with several tasks simultaneously
• Possess a clear understanding of the financial, operational, administrative, and regulatory aspects of the role and organization