Operations Supervisor, Temporary

About the Community Economic Defense Project (CEDP) & CED Law

Our mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive.

Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a "one-stop-shop" approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed.

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. In the previous two years, we have distributed more than $100 million in aid and served more than 40,000 Coloradans. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper. CEDP's model has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP's work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

More about the Role:

The Community Economic Defense Project (CEDP) is in search of a qualified Temporary Operations Supervisor with exceptional skills in managing a complex caseload. The ideal candidate will have hands-on experience in account management, including payment processing and organizing intricate ledgers, coupled with proficiency in technology like Google Sheets, Hubspot, Salesforce, or similar CRMs. In addition to technical expertise, we prioritize servant leadership qualities, daily engagement with team members, and effective collaboration with upper management. Candidates must thrive under pressure, meet tight deadlines, exercise sound judgment, and possess strong communication skills to adapt and enhance processes in a dynamic environment. While experience or coursework in accounting is beneficial, familiarity with basic housing and rental principles, payment processing, detailed rental ledger interpretation, and social services CRM management are highly desirable. Top candidates will showcase exceptional time management, organizational skills, self-motivation, and autonomy.

In This Role You Will:

• Review client rental assistance applications while supervising a team of operations specialists and support the team where necessary
• Assist in financial reconciliations and provide support to our funders in reconciliation work
• Monitor that payment processes are working efficiently
• Organize Client Files in an online database and accurately reflect client status in the client tracking software (Hubspot)
• Utilize tools such as Adobe Acrobat, Microsoft Excel, Google Sheets and Google docs to review and create accurate financial reports and receipts for clients and landlords
• Understand key success measures for your role and track against daily and weekly progress goals.
• Maintain and update databases and tracking systems accurately and as designated.
• Respond to all case-related queries from our Housing Advocate and Tenant Advocate team
• Ensure efficient and effective administrative information and assistance
• Participate in CEDP's ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
• Excellent attention to detail required

• Minimum 2+ years of experience actively using CRM systems, management or administration of CRMs is strongly preferred with previous experience as a supervisor is preferred
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands.
• A creative, self-driven attitude and proven ability to build something new from scratch.
• Ability to work collaboratively with people of diverse personal and professional backgrounds.
• A process-oriented mindset with an openness and adaptability to new environments.
• Ability to thrive in a fast-paced environment with shifting priorities and ability to navigate change.
• Excellent interpersonal communication skills.
• Strong organizational abilities.
• A strong desire to work in a collaborative environment centered on social justice and equity.
• Brilliant written and verbal communication skills with strong proficiency in Microsoft Office, and Google Suite.
• A home office setup that includes a private, quiet place to conduct confidential telephone and video-conference sessions and a computer with reliable access to high speed internet.

• The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401k.
• A competitive salary is $73,000 per year
• This role will be temporary until June 30, 2024
• Applications will be reviewed on a rolling basis but must be received by May 13, 2024
• The estimated time to complete the recruitment process will be by May 21, 2024
• As in-person work is sometimes required, all employees at CEDP are expected to maintain current vaccination status in keeping with CDC recommendations.