Transporter - REACH

POSITION SUMMARY:

Primary duty includes transporting clients receiving services to and from clinical settings. Assists clients in boarding and leaving the vehicle. Ensures the safety and sanitary conditions of the vehicle. Responsible for scheduling transportation for clients. Will also be responsible for administrative duties assigned as well as monitoring clients on premises when not transporting.

QUALIFICATIONS:

High school diploma or equivalent required. Experience in the mental health field or health care setting preferred. BHT certification preferred. Must have the ability to communicate clearly and appropriately with patients, co-workers, and visitors. Must have leadership skills. Must meet minimum requirements for providers with which agency contracts. Must have a reliable source of transportation, a valid driver’s license, and automobile insurance.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Monitoring patients according to program policies and procedures
• Managing and organizing the continuous workflow of the workspace including the cleanliness of the vehicles and workspace.
• Maintain general knowledge of agency services available for clients.
• Communicate effectively and maintain cooperative relationships with internal and external resources.
• Complete documentation and/or data entry per program requirements.
• Professional and courteous communication with patients, staff, and outside providers.
• Other duties as needed per program requirements.

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department.
• Completes administrative functions and data entry timely and accurate.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff and the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers’ expectations.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, fingering, sitting, carrying, standing, grasping, fine hand coordination, ability to hear, ability to read and write, and the ability to remain calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone. May be required to stand for an extended period.

WORK ENVIRONMENT:

General climate-controlled health care setting. Most work completed entails operating a motor vehicle. Interface with clients in an outpatient or acute care inpatient environment. Fast-paced. Multi-tasking requires above-average time management skills. Team approach.