Assistant General Manager/Operations

DIVISION: Operations SALARY GRADE: 16 FLSA Status: Exempt

SUMMARY: Under limited supervision, manages the function and performance of Water Production, Field Operations and Environmental Services, ensuring services are provided in compliance with applicable rules and regulations, BWA policies and procedures, consistent with the Authority's mission and core values. As part of the leadership team, this role collaborates on matters of strategic and operational planning, organizational change, business decision-making, developing BWA's Strategic Plan in conjunction with BWA management and the Board of Directors.

ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific duties.

• Management of the Operations Division (Water Production, Field Operations and Environmental Services); ensuring activities are compliant with applicable regulations and in accordance with industry best practices.
• Managing and coaching the performance of Division staff.
• Directing and evaluating the effectiveness of Division programs and facilities.
• Ensuring effective communications of BWA operational issues among BWA departments.
• Ensuring staff are trained in safe operating procedures and follow safety rules, regulations, and best practices.
• Reviewing and approving regulatory reports; preparing and presenting status reports summarizing operational and maintenance activities; ensuring proper maintenance of records, including regulatory and/or operational reports.
• Managing budgets and monitoring expenditures.
• In collaboration with the Business Services Division, managing the procurement of services, supplies, and equipment for the Authority.
• Supporting the relationship between Benbrook Water Authority and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and BWA staff; maintains confidentiality of work-related issues and BWA information; performs other duties as required or assigned.
• Reporting to work punctually, working all scheduled hours, and additional hours as necessary. This position requires a minimum 40-hour work week.
• Developing, maintaining, and fulfilling duties required by the Emergency Response Plan and Risk Management Program.

KNOWLEDGE AND SKILLS:
Knowledge:

• BWA policies and procedures.
• Applicable regulations governing municipal utilities as well as various relevant codes, ordinances, and resolutions.
• Industry best practices and standards, such as those published by American Water Works Association (AWWA), Water Environment Federation (WEF) or North American Clean Water Agencies (NACWA).
• Principles of design, construction, and maintenance of water and wastewater infrastructure.

Skill in:

• Personnel performance planning, delegation, coaching, evaluation, and management.
• Evaluating alternatives; developing and communicating recommendations and solutions.
• Assessing and prioritizing multiple tasks, projects, and demands.
• Using initiative and independent judgment within established procedural guidelines.
• Budget Management.
• Effective verbal and written communication, including preparing formal, professional reports and presentations.
• Use of various office productivity software products (e.g., MS Word, MS Excel, MS PowerPoint).
• Interpreting and applying operational and safety standards, complex variables, applicable regulations, technical plans and specifications, and BWA standards and policies.
• Establishing and maintaining cooperative working relationships with co-workers, public officials, and representatives from outside organizations.

MINIMUM QUALIFICATIONS:

• Associate degree in a physical or biological science, Business or Public Administration; AND ten (10) years' experience with water quality/environmental programs; OR equivalent combination of education and experience.
• Five (5) years' experience in a managerial role.
• Bachelor's degree in a physical or biological science, Civil or Environmental Engineering desired, but not required.

LICENSE AND CERTIFICATION:

• Valid Texas Driver's License.
• Class B Water Operator license from TCEQ OR Professional Engineer's license issued by the State of Texas is required. Out of state equivalent of either license may be considered.
• Class II Wastewater Collection System Operator license from TCEQ desired, but not required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Work is performed in a standard office environment, and at BWA facilities and service locations throughout the service area; may be exposed to safety hazards and dangerous tools and equipment.