Counter Sales / Cashier Person - Truck & Trailer Parts

Here’s what you’ll be doing:

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the companies guidelines; deals directly with customer complaints stemming from parts issues.
• Assist customers with their truck and trailer suspension needs
• Be able to multi-task.
• Answering multiple telephone lines.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Assure that all parts are properly tagged .
• Notify all special-order customers upon arrival of parts.

Here’s what you’ll need:

• Experience in an truck & trailer suspension helpful but will train the right person.
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• High School diploma or equivalent required
• Must have the ability to move about the parts department and have computer skills
• Ability to meet the physical requirements of the role (i.e. lift over 100lbs.)
• A valid in-state driver's license and a good driving record, per company standards