New Patient Coordinator

About us

Integrity Medical Group provides a full range of medical services. We diagnose, treat and repair bones, joints and connective tissue involved with muscle and tendons.

We provide the care and treatment plans where our patients can enjoy an active lifestyle and be proactive for good health.

The new patient coordinator plays a critical role in our field operations by working with new patients and referral sources to schedule new patient appointments.  The ideal candidate is responsible for accurately scheduling and verifying information for new patient referrals. This candidate will have experience handling high volume calls, managing a new patient pipeline, and scheduling new patient referrals. This candidate will also demonstrate excellent phone etiquette, time management, and organizational skills. Our new patient coordinators work with many different referral sources including law offices. Professionalism is essential. 

This role is required on-site.

Experience working with e Clinical Works a bonus!

Bi-Lingual preferred but not required. 

Job Type: Full-time

Salary: $17.00 - $19.00 per hour (salary based on experience in medical office)

Performance Expectations:

• Demonstrate a strong attention to detail and a commitment to customer service throughout the scheduling process.
• Passionate about offering exceptional patient experiences; demonstrates empathy
• Critical problem solving skills required; proactive in all aspects
• Demonstrates skills in accuracy and multitasking while working to impact progress within the daily workload and adhere to internal deadlines.
• Demonstrates a high comfort level in working with large volumes of data.
• Maintains confidentiality when managing patient data (HIPPA Guidelines)
• Professionally communicates with patients via phone or email.
• Ask questions and listens attentively in order to better serve potential new patients.
• Excellent time management and organizational skills
• Knowledge of medical terminology.
• Must be a team player and able to demonstrate positive communication skills

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Winter Park 32789: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have experience in a medical office?
• Do you have experience using eClinicalWorks?
• Are you bi-lingual and if so which language?

Experience:

• Medical office: 6 months  (Required)