Customer Service Representative

COME JOIN OUR TEAM!

Premium Waters, Inc. is a rapidly growing water delivery and water services company. We are currently seeking a highly motivated, self-directed Full-Time Customer Service Representative to join our team in Minneapolis! M-F Daytime Schedule! Responsibilities include sales, service, and billing support to all external & internal commercial and residential customers out of the Minneapolis/St. Cloud branches in an inbound call center setting.

Essential Job Duties:

• Handle inbound sales, service and billing inquiries pertaining to water, coffee and filtration products and services. This is in an inbound call center setting and includes assisting walk-in customers and handling email/phone/fax and internal requests.
• Troubleshoot water coolers, coffee brewers, POU filtration units for immediate repair or schedules service within a 24-hour timeframe utilizing resources provided.
• Review and handle billing questions, disputes, and collections status inquiries. This requires requesting payment and updating account records on customer accounts for proper internal account handling and progression.
• Up-sells & cross-sells all available products at every opportunity which include all sales, service and billing calls.
• Maintains a consistent and high level of world class customer service to all internal and external customers.
• Maintains accurate order entry and documentation for all accounts handled.
• Responds to customer complaints via phone, email or fax or properly refers customers to the appropriate source.
• Monitors and communicates market trends and issues to the team & leadership.
• Maintains communication with other departments, i.e. billing/collections, RSR’s and managers, to apprise them of activity and to remain aware of factors affecting orders.
• Maintains files or folders and remains aware of pertinent updated information related to 5-gallon coolers, P.O.U. Coffee Equipment, PET products, quality issues, and the competition, to have available for customer inquiries.

Skill Requirements:

• High School or GED, plus 2 years related experience
• Excellent oral/written communication skills
• Ability to multi-task and strong attention to detail
• Microsoft Office Proficiency
• Very adaptable – responds effectively to changes in situation or information

Premium Waters, Inc. is an Equal Employment Employer