CSR Supervisor - VCA Bay Area Animal Hospital

VCA Bay Area Animal Hospital in Oakland, CA is looking for a Lead Client Service Representative to join our leadership team! VCA Bay Area Animal Hospital is a nine-doctor practice, with a support staff of 45 and a high potential for growth. Located in Oakland, California, we are less than 30 minutes away from San Francisco and just 3 hours from Tahoe. Our East Bay location offers the quality of life that balances reasonable commute while within a day’s drive of so many destination cities!   If you have at least 2-3 years of veterinary CSR experience and are looking to grow within your position, please review the job description below and apply!

Job Summary:

• Coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care to patients and clients while ensuring an effective and efficient front office workflow.
• Knowledge, Skills, and Abilities:
• Excellent client service skills
• Excellent phone skills
• Computer skills preferred
• Must be friendly, outgoing, “people-oriented”
• Excellent communication skills
• Ability to work in a team oriented environment
• Well groomed, organized, and detail oriented
• Ability to take direction
• Ability to handle money accurately and honestly
• Must possess sound decision making skills and multi-task while working in an environment of stress
• Perform all other duties as assigned

Education and Experience:

• High School Diploma
• Must have experience working with the public
• 2-3 years experience in a veterinary hospital or other doctor’s office

Physical Requirements:

• Dependable attendance is required
• Any allergies to animals must be controllable through medication
• Must be able to lift 40 pounds
• Must be willing to work long or irregular hours under pressure conditions
• This position requires the ability to walk, bend, stand, and reach constantly during a minimum 8-hour shift
• Visual acuity sufficient to maintain accurate records, recognizes people and understand written direction
• Ability to speak and hear sufficiently to understand, give information in person, and over the telephone
• Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Duties:
The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.
Job functions and job responsibility include:

1. Client Service
2. Answer Telephones and make appointments
3. Maintain charts and computer records
4. Pharmacy and retail sales
5. Maintenance and housekeeping
6. Financial responsibilities

Lead Duties:

• Oversee front office team of 7-10 associates. Handle all scheduling needs of the CSR team
• Evaluate performance of CSR team members and conduct verbal and written performance evaluations
• Give direction and create goals
• Assist with interviews. Conduct orientation and training of front office policies and procedures
• Maintain adequate front office supplies. Ensure supply purchases are cost efficient and within the budget.
• Attend Leadership Meetings with hospital Leadership Team. Assist with staff meetings as needed

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $22-$32 per hour.

If interested in this opportunity, please apply online.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com