Route / Scheduling Coordinator

About The Company

Guardian Fire Protection Services, LLC., has been an industry leader for fire protection services in the Maryland, Virginia, and Washington, DC area for over 40 years. We are based in Rockville, MD and have an excellent team of 85 employees who are responsible for the design, installation, and inspection of fire alarms, sprinkler systems, kitchen fire suppression systems, fire extinguishers, and kitchen hood/duct systems. We have an extensive customer base with over 10,000 fire systems that we perform recurring inspection and repair services throughout the region. Our company is continually growing through its internal sales and marketing activities, strong reputation, and business acquisitions.

About The Opportunity

Guardian is looking to hire a Route Coordinator / Dispatcher. This is a very important and essential role in our company and the ideal candidate will have to be very well organized, be goal oriented and have excellent communication skills.

Salary - based on experience

Potential Quarterly Bonuses

Duties

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 9 to 10 technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred, but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
• Self Starter with great organization skills, especially time management skills.

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

Employment is contingent upon successful completion of background investigation. We are a Drug-free work environment. Pre-employment drug screening required. No phone calls please.

Guardian Fire Protection Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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