Vet Technician Manager

Join our team of kind, caring, and respectful doctors!  

GENERAL PURPOSE:

The Veterinary Technician Manager is a leader and is integral to the veterinary hospital management team. The Veterinary Technician Manager partners with the management team and the Hospital Director to provide a smooth and profitable operation by creating a hospital culture based on high-quality emergency patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the hospital's overall operations and cultivating a supportive and collaborative team environment.  A Veterinary Technician Manager leads by example and exemplifies caring, compassionate, dedicated behavior and speech.

ESSENTIAL JOB FUNCTIONS:

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Partners with the Hospital Director to establish goals for the practice and staff.
• Ensures staff compliance with hospital policies.
• Leads by example, following all hospital policies, and exemplifies caring, compassionate, dedicated behaviors and speech.
• Partners with the Hospital Director to address staffing needs, including staff training, reviewing, and disciplining.
• Provide staff with feedback as needed.
• Demonstrates and reinforces the highest level of client service.
• Helps resolve client issues and escalations.
• Attends and participates in regular management meetings.
• Properly document staff issues, feedback, and corrective actions.
• Follows all laws, including non-disclosure laws.
• Scheduling writing and reviewing of hours for efficient payroll processing
• Partners with the doctor team to ensure best in class medicine.
• Partners with the doctor team to improve efficiency in patient care.
• Responsible for meeting and/or exceeding tech labor budget.

QUALIFICATIONS:

• 3-5 years of experience in a veterinary role, including customer service experience.
• Licensed veterinary technician preferred but not required.
• Experience in a hospital setting in positions of increased responsibility is a plus.

EXPERIENCE IN AREA:

• Multi-functional operations, including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills, i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients and works well in a team environment.
• HR policies and protocol development.
• Staff management, including coaching, developing, and motivating staff
• Conduct performance appraisals.

• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

PHYSICAL DEMANDS:

An employee must meet the physical demands described here to perform the essential functions of this position successfully.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• The position requires flexibility in scheduling and the ability to work evenings and weekends as required.
• Contact with the public in a fast-paced, high volume, 24-hour, 7-day/week, 365-day/year medical facility.
• Physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 30 lbs.), and prolonged sitting and standing periods may be required.
• Visual acuity sufficient to maintain accurate records; recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand and give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as facsimile machines, copiers, and computer keyboards.