Assistant General Manager - AquaSafe Swim School

Assistant General Manager

This position is a Full-Time professional management position. The Assistant General Manager position is an integral member of our senior management staff and is directly responsible for all aspects of our product and customer service.

Qualifications:

• Respond to all customer inquiries in a manner that supports SafeSplash’s mission, vision and values.
• Manage customer registration and class scheduling which includes responding to all customer registrations in a manner that supports SafeSplash’s mission.
• Manage the administration of all SafeSplash policies and procedures with our customers.
• Manage customer service at the front desk and retail counter.
• Perform swim instruction, as necessary.
• Maintain accuracy, security and integrity of all customer records including personal, financial and class information.
• Work closely with other management staff to develop and implement continuous process improvements to customer registration, scheduling and billing functions.
• Perform job responsibilities in a professional, friendly and courteous manner at all times.
• Lead and manage the SafeSplash staff in an effective and professional manner.

Responsibilities:

These statements on duties are not to be taken as the final and only work to be done by staff members. Frequently it is necessary for individual staff members to cooperate on a project, which is, important for the continued smooth operation of the facility.