Assistant Manager of Membership Sales

We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

The Philadelphia Museum of Art seeks an Assistant Manager for the Membership Sales team to provide management support to help achieve the telemarketing department's goals. The Assistant Manager of Membership Sales oversees the daily operations of telemarketing for the membership department and works with the Manger of Audience Strategy to set goals and strategies for calling members to support retention, acquisition, and stewardship efforts. This position also supports the Manager of Audience Strategy in marketing and communication efforts in the membership department.

Specifically, you will:

Management

• Supervise call shifts to ensure quality phone interactions
• Create lead sheets for each month and distribute to callers strategically
• Sets goals for and coach individual callers to improve performance
• Track and administer schedules, timecards and bonus pay
• Recruit and hire new Membership Representatives when needed
• Process and receive membership gifts in a timely manner

Strategic

• Develop scripts and information for callers that meet the strategic needs of campaigns
• Work with Manager of Audience Strategy to track the success of telemarketing efforts to goal and past performance and identify shifts in strategy that could approve performance
• Work with Manager of Audience Strategy on monthly goal setting for telemarketing
• Create efficiencies to reduce administrative time and provide as much data for reporting and analysis as possible

General Support

• Attend meetings as assigned
• Support Manager of Audience Strategy in membership marketing and communications efforts including email list maintenance, email building, communications tracking, and reporting.
• Update member records
• Perform other related duties as assigned

Your background and experience include:

• A minimum of two years experience in sales, telemarketing, or customer service supervisory role
• Excellent communication skills, superior phone troubleshooting skills, and detail orientation.
• Candidates must be proficient in Microsoft Word and Excel, familiarity with database applications (Raiser's Edge, gift processing, and/or Siriusware) is desired.
• Schedule flexibility is required with the ability to work a combination of day, evening, and weekend schedules to meet the needs of the department.
• Must be able to handle confidential information in discreet manner.

Position and Compensation Details

• The hourly rate for this position is $25.
• This position is Full-Time, Non-Exempt, and 35 hours per week.
• This position reports to Manager of Audience Strategy
• Physical requirements:
  • Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
• Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
• Adheres to the museum's code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum's staff, volunteers, and audiences.
• Maintains confidentiality.
• Adheres to all museum protocols, procedures, rules, and policies.

Application Timeline

Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees including:

• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including the employee's regular schedule and tenure.