Patient Account Representative - Urgent Care Group - St. Louis, MO

Job Type

Full-time

Description

Urgent Care Group (UCG) is a growing healthcare network operating more than 57 urgent care centers in six states. We are focused on growing markets where we can deliver our Mission of fast, friendly, and affordable healthcare. Through acquisition and de novo growth, we are developing new centers by partnering with leading urgent care providers and health systems.

The Patient Account Representative will communicate with patients regarding insurance processing, balances due and payments arrangements.

Location: This role is based at Total Access Urgent Care, Town & Country site, located at 13861 Manchester Road, St. Louis, MO 63011

Hours: Monday-Friday, 7:30 am to 4:30 pm with the opportunity for overtime as needed.

Responsibilities

• Answers patient questions regarding insurance processing, balances due and payment arrangements via email and phone
• Process payments on balances due through various collections programs
• Conducts auditing for patient accounts and collections accounts
• Investigates missing or incomplete documentation to meet billing requirements
• Notes patients accounts regarding discussions with patients
• Negotiates deadlines or payment plans when necessary
• Works multiple manual spreadsheets during phone downtime and between patient calls
• Exhibits the five values of Urgent Care Group: Kindness, Impact, Teamwork, Efficiency, and Integrity
• Other duties as assigned

Requirements

• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn collections related systems, and similar computer applications
• Prior related office experience required
• Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• High school diploma or equivalent required

Benefits

We offer an excellent and highly competitive compensation package in this high-energy work environment, including:

• Comprehensive Medical, Dental, Vision, Life, and Short Term Disability insurance
• Free care for you, your spouse, and children at all UCG locations (for those carrying UCG-sponsored or other health insurance)
• Generous paid time off (PTO)
• 401(k) plan with match
• Employee Discounts: Amazon Prime reimbursement or Sam's, Costco, or BJs base membership and online ticket discounts

Who is Urgent Care Group?

Urgent Care Group's (UCG) Mission is to provide fast, friendly, and affordable healthcare in every community. Based in Nashville, UCG was founded in 2017 to create the leading urgent care company. Urgent Care Group partners with premier health systems and excellent providers committed to expanding access to high-quality healthcare.

The Urgent Care Group Network includes more than 55 centers operating as six brands: Covenant Health Urgent Care in partnership with Covenant Health in Tennessee, Health Choice Urgent Care in partnership with Northside Hospital in Georgia, Medac Urgent Care in North Carolina, MEDcare Urgent Care in South Carolina, ParkMed Urgent Care in Tennessee, and Total Access Urgent Care in Missouri. For more information, visit: UrgentCareGroup.com .

We are an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.