Drain Technician

Job Title: Drain Technician

Location White Bear Lake

Department: Drain Cleaning

Reports to: Drain Manager

Date: 4/11/2024

FSLA Status: Non-Exempt

Summary: This position will diagnose and repair drain issues and lead customers to informed and confident buying decisions. Work with other multiple departments to inspire efficient and effective communication and ensure a job is done right.

Perform and produce based on company core values.

Uncompromised Customer Service Unwavering Accountability

Contagious Positive Culture Collaborative

Utilize the Core Focus of Company Earning the right to be recommended!

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Demonstrate Aquarius’ Core Values at a high level.

• Knowledge of local plumbing codes and ability to make on-the-job applications.

• Maintain communication with dispatch, your manager, parts, and installation teams.
• Execute drain-cleaning work in a clean, professional, and efficient manner.
• Build and present options ethically for both repairs and permanent solutions.
• Respectfully work with dispatch, managers, and other in-house staff to ensure smooth operation for completed and incomplete jobs.
• Ensure proper billing, invoicing, and daily documenting of activities.
• Maintain company-provided vehicle and inventory of parts, tools, and shop equipment.
• Keep your company truck clean, inside, and out.
• Keep your truck inventory up to date.
• Properly complete paperwork.
• Join the on-call rotation.
• Maintain a clean and professional appearance.
• Have and maintain a clean driving record.
• Participate actively in all training exercises and meetings, which allows you to grow and develop as a professional.

• Strong desire to be a better technician tomorrow than you are today.
• Competitive individual contributor who also loves to win as a team.

• Have or be willing to get the proper certifications. We can help you with this.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of local plumbing codes and ability to make on-the-job applications.
• 1+ years of experience in drain cleaning.
• Valid driver’s license with clean driving and criminal record.
• Must be able to pass background checks.
• Must be able to regularly lift 50+ pounds.
• Able to communicate professionally, clearly, and concisely.
• Must be highly detailed and demonstrate the ability to follow through.
• Highly motivated, flexible, and has a great attitude on life.
• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency.
• Punctual and prepared to work before the scheduled start time.
• Clean presentation of self and vehicle.

SUPERVISORY RESPONSIBILITIES: none

CERTIFICATES, LICENSES, REGISTRATIONS:

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A typical workweek is eight (8) to ten (10) hour workdays five (5) days per week with some weekend work, as well as early and/or late weekday meetings with staff personnel as needed.
• This position may deal with aggressive personalities in a highly competitive industry and will be stressful.
• The noise level in the work environment is usually moderate.