Customer Services/Dispatcher (Speak Chinese & English)

We seek a reliable Customer Service/Dispatcher to act as a communication point for work orders through emails and calls. You will receive requests, transmit messages, and track vehicles. The ideal candidate must be an excellent communicator (English & Chinese) and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency emails and record significant information
• schedule appointments and coordinate shipments
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use phone and/or computer to send truck or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide status to the customers and update details/requirements
• Enter data in the computer system and maintain logs and records of calls, activities and other information

Qualifications/Skills

• Excellent communication skills (English & Chinese) to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes, and customers' requests
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment