Reservations Ambassador

Become a part of a contemporary culture that celebrates individuality, creativity, and teamwork! We are redefining the essence of hospitality and are looking for energetic, down-to-earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes.

Designed by award-winning studio Post Company, MOLLIE's interiors are subtly inspired by the Aspen tradition of being firmly grounded while gazing abroad - a seamless blend of understated luxury and residential comfort. The property holds a quiet confidence and commitment to a reduction of excess with interiors that thoughtfully utilize native materials from Aspen and the wider Western region, accentuated with natural woods, earthen ceramics, and hand-dyed textiles. MOLLIE’s lobby fosters an inviting atmosphere for visitors and locals alike, where the eclectic mix of differing personas is celebrated and upheld.

The hotel's food & beverage programs are spearheaded by Gin & Luck, the group behind the critically acclaimed Death & Co. brand and consists of a lobby bar and restaurant with year-round outdoor seating and a laid-back all-day café. Set atop MOLLIE's top floor is a rooftop pool and terrace that transforms into an intimate lounge by night, with unobstructed views of Aspen Mountain. MOLLIE Aspen has been developed by HayMax Capital, a leading local development firm, specializing in Aspen hospitality and residential development.

Job Description:

The Reservations Ambassador at MOLLIE Aspen is a key role in ensuring exceptional guest service. Based in Aspen, CO, the Reservations Ambassador will be responsible for managing reservation inquiries, auditing reservations, collecting deposits, creating dinner reservations, concierge services, transportation coordination, assigning rooms, responding to emails, and supporting the front office operation as needed. The ideal candidate will have a passion for luxury hospitality, guest service, excellent communication skills, strong attention to detail, and the ability to prioritize and problem-solve in a fast-paced environment. Previous hospitality experience is preferred, along with proficiency in Microsoft Office and the ability to adapt to different software programs. This position offers an opportunity to be part of a modern luxury hospitality culture that values teamwork, individuality, and exceptional guest experiences.

• Location: Aspen, CO
• Start Date: ASAP
• Employment Type: Full Time, Non-Exempt, In-Person
• Schedule: Wednesday-Sunday; 12-8 pm W-F; 9-5 pm Sat & Sun
• Category: Reservations
• Pay Rate: $25-$27/hour

Job Responsibilities:

• Conversion of reservation inquiries for the MOLLIE Aspen.
• Work in conjunction with the Reservations team and Front Office to assist with room reservations, guest arrivals, room assignments, guest questions about the hotel amenities, services, and general inquiries.
• Support the direct booking initiative from a reservations and front desk standpoint, assisting in converting OTA bookings to direct bookings.
• Responsible for auditing all future reservations for accuracy and ensuring guest requests are met.
• Step in to assist the Front Office during peak guest check-in times or when the hotel is very busy and as needed.
• Assist in any additional assigned projects and tasks as directed by hotel management.
• Answering guest phone calls about dinner reservations, transportation arrangements, concierge questions, etc.
• Support the Reservations team for phone coverage on the weekends.
• Knowledge of the software system Maestro and ensuring accuracy of all hotel reservations.
• The duties of this position may change from time to time. HayMax Hotels reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
• Knowledge, Skills, and Abilities:
• Enthusiasm and passion for hotel sales and guest service; the ability to connect with people over the phone and in person.
• Detail oriented; able to produce a high-level volume of work while maintaining consistent accuracy.
• Effective oral and written communication skills.
• Ability to establish and maintain effective working relationships.
• Able to organize work, meet critical deadlines, and follow up on assignments with minimal direction.
• Ability to prioritize when dealing with multiple outstanding tasks.
• Apply problem solving and creative thinking to difficult guest situations.
• Ability to use sound judgment when in stressful situations.
• Knowledge of business telephone etiquette and phone sales techniques.
• Correct English usage, including spelling, grammar, punctuation, and vocabulary.

Work Environment / Physical Demands:

• Work is generally confined to a standard office environment when on-site.
• No unusual physical demands are associated with this position.

Education and Experience:

• High School diploma or GED
• Hospitality/Guest Service Experience preferred.
• Proficiency in Microsoft Office
• Able to learn and adapt to different software programs.

Benefits:

• Annual and Seasonal Bonus Opportunities
• Medical/Dental/Vision
• Employee Assistance Program
• Hotel Discounts
• IRA Retirement Plan
• Paid Vacation, Sick and Volunteer Days
• Employee Incentive Programs
• Discounted Bus Passes

For more information, contact:

• 970-989-9504
• Jobs@haymaxhotels.com

HayMax Hotels is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.