Remote Call Center Confirmer/Scheduling Manager

American Home Design is seeking an experienced full-time remote Call Center Confirmer to oversee our daily appointment schedule. The Call Center Confirmer will be responsible for ensuring we are issuing quality leads to our technicians to ultimately hit our daily, weekly, and monthly sales goals. The ideal candidate will have excellent communication and organizational skills plus a proven track record in a Call Center environment.

Do you provide pleasantly persuasive customer service? Are you organized and able to multitask? A team player who works well under pressure? If so, this position could be a great fit for you!

Call Center Confirmer Job Responsibilities:

• Schedule Management: responsible for confirming and issuing our technicians' daily appointments in 3 markets- Nashville, Knoxville, and Chattanooga; considering various factors to ensure we are issuing best opportunities
• Communication: Engage with our technicians to address any concerns or questions related to appointments, fostering smooth communication and resolution of issues.
• Verification and Troubleshooting: Verify ownership of appointments and address any potential red flags identified by agents, ensuring the integrity and reliability of scheduled appointments.
• Database Maintenance: Maintain an up-to-date database of appointments, recording outcomes and updates to provide accurate records of appointment activities.
• Appointment Coordination: Proactively manage overbooking and rescheduling of appointments as needed, demonstrating flexibility and adaptability to meet changing demands.
• Setting appointments: Make outbound calls to homeowners as needed to schedule a free water test
• Attention to Detail: Exhibit a high level of attention to detail in all aspects of appointment management, ensuring accuracy and precision in scheduling and record-keeping.
• Verification Calls: Conduct verification calls for scheduled appointments to confirm details and ensure readiness, maintaining a professional and courteous approach in all interactions.
• Flexible Availability: Work evening shifts and alternate Saturdays to accommodate the scheduling requirements of our sales operations.
• Reporting: Generate daily and nightly reports for agents and sales representatives, providing valuable insights into appointment activities and performance metrics.

Call Center Confirmer Benefits:

• You'll be a key part of our local family-owned company that is growing!
• Competitive compensation package including a base salary plus monthly & yearly incentives
• Health Insurance Benefits, Life Insurance, Dental, Disability, and 401(k)
• PTO and Paid Holidays
• Partnership with 30 big box stores to generate new leads daily
• Stability- our manufacturer has been in business for over 70 years and we have been in business for over 45 years
• Opportunity for growth within the company

Call Center Confirmer Qualifications:

• Professional and personable with a positive attitude
• Exceptional organizational skills and ability to prioritize tasks effectively
• Excellent verbal and written communication skills, with the ability to interact confidently with sales representatives and potential customers
• Quick problem solver- using critical thinking and logic
• Detail-oriented mindset with a commitment to accuracy and thoroughness
• Flexibility to work some evenings and Saturdays
• Proven ability to multitask and adapt to a fast-paced work environment
• Experience with a Call Center CRM software and dialer
• Previous home improvement experience is a plus

American Home Design is a locally owned and operated home improvement company proudly serving TN for over 45 years. The Tennessean has ranked us as one of the Top Workplaces in TN for multiple years in a row. We provide a family-like environment and we respect & reward our team members' contributions. If this is the type of company you'd like to work for, please reach out to discuss the opportunity further.