Front Desk Concierge

Job Description:

Join our growing team at Charleston's award-winning boutique hotel! The Pinch Hotel is a luxury 25-room property located in the heart of downtown Charleston, steps away from shopping, dining, nightlife, and more. We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This full-time position includes responsibilities as both concierge and hotel receptionist. Previous hospitality experience is preferred, but not required.

Job Duties:

Manage online, phone, and in-person room reservations

Welcome arriving guests, pour complimentary welcome drinks, check them in, distribute room keys, and explain the hotel’s amenities

Collect payment from customers at checkout

Explain local amenities and attractions to guests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Assist customers with the planning of special events

Arrange specialized services for VIP customers

Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations, etc.

Book guest reservations for our on-site outlets such as The Pinch Spa, or our two on-site restaurants including The Quinte Oyster Bar and Lowland Tavern

Respond to guest requests in a friendly, timely manner