Residential (HVAC) Service Technician

We invest in our employees everyday with training, career development and more. This position also includes use of a company truck, gas card, and a cell phone.

Our Christmas party is phenomenal and a favorite of our employees. When is the last time you heard about the Christmas party well into the Spring and then the excitement of the next starting early Fall? We really have a family environment here, and it shows every day. Come join our family today!

JOB DESCRIPTION:

• Install, maintain or repair HVAC (heating, ventilation, and air conditioning) systems, as assigned, with quality and workmanship under time guidelines and goals to ensure customer satisfaction
• Perform routine maintenance on HVAC systems
• Assist in the training of junior team members
• Meet all HVAC codes
• Work successfully with our customer care teams to ensure effective dispatching while maintaining a productive schedule without unnecessary delays
• Completing assignments on nights and/or weekends to serve customers, as needed when on call
• Maintaining a valid Texas driver’s license with a clear (or Company acceptable near clear) driving record to ensure ability to travel to assigned jobs in a company vehicle
• Maintain and upgrade skills and the latest industry technology knowledge, as offered through Tom’s by participating in, and engaging in, on-going training programs
• Maintain communication with the Residential Service Manager regarding any issues, customer concerns, or any obstacle that may hinder meeting Tom’s guidelines for customer satisfaction
• Complete all documentation and necessary administrative tasks in a timely and accurate manner to support company operations
• Maintain appropriate and professional communication with all Tom Mechanical, Inc.’s customers while meeting or exceeding customer service quality and workmanship requirements
• Through your own example, guide other team members to delivering customer satisfaction by:
  • Maintaining safety
  • Being productive
  • Maintaining a positive attitude
  • Maintaining a clean personal appearance and good hygiene
  • Maintaining a clean, neat, well-organized vehicle
  • Showing quality workmanship
• Utilize problem-solving skills and constructive solutions
• Support the emergency on-call schedules
• Work with Residential Service Manager to develop a skills development plan
• Keeping approved, appropriate logs of refrigerants
• Required to be E.P.A and T.D.L.R. registered
• Must have a valid Texas driver license and the ability to be insured through Tom's insurance.
• Technicians are required to supply their own tools and be physically able to climb ladders and lift/pull 60lbs.
• Performs other related duties, as assigned

Required Skills/Abilities:

• Maintaining a safe working environment
• Professional and courteous verbal and written communication skills
• First-rate interpersonal and customer service skills
• Excellent attention to detail
• Good driving record with continual ability to pass our driving record for insurability purposes
• Solid time management skills with ability to meet deadlines
• Strong problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced, demanding, and/or strenuous environment
• Ability to work with technological equipment
• From interview to last day of employment, the ability to pass a 10-panel drug screen
• Continual ability to pass a background clearance verification
• Neat and clean appearance during working hours
• Ability and willingness to work long hours during peak heating and cooling seasons
• Strong work ethic and behavior

Education and Experience:

• Current Environmental Protection Agency (EPA) certification and TDLR Registration
• High School Diploma, GED and/or a certification from an accredited technical school
• Hands-on residential HVAC field experience for 2 years or more

Physical Requirements:

• Must be able to:
  • Bend or twist body, 90 degrees in either direction
  • Stand on all surfaces for long periods of time
  • Work in tight, uncomfortable spaces such as hot attics
  • Squat and touch floor with hands
  • Use hands to handle, control or feel objects, tools and/or controls
  • Climb ladder, scaffolds and/or poles safely
  • Use repetitive motions
  • Walk and/or run for long periods of time
  • Lift up to 50 lbs., in addition to body weight
  • Reach over head with ease
  • Access rooftops with extension or fixed ladders at heights of up to 50 feet, as needed
  • Complete job with safety in mind for all involved and communicate any issues to the assigned SME that could lead to safety concerns prior to completing tasks
  • Must be able to physically climb ladders and lift/pull 60 lbs.