FH-Service Operations Manager

Do you work well with others in a fast-paced environment? Would you consider yourself entrepreneurial? Enjoy great food and drinks? Are you organized and enjoy numbers?

The Food Hall Company are the experts in developing and managing successful food halls, a disruptive concept in the food and beverage space that is on the leading edge of the next big food and real estate trend. We create comprehensive culinary and entertainment destinations that deliver high-quality, chef-driven food, social cocktailing and a diverse variety of entertainment experiences, all under one roof. Our food halls create cultural hubs where all the best sights, sounds, and flavors of a community come together. And we do it by bringing guests experiences they can’t get anywhere else.

Our team members are passionate about food, beverage, entertainment, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our work. If you have a growth mindset and you thrive working in a unique environment, you are probably a great fit for our team!

Our company currently manages two food halls, and we have a new food hall in development in New York City. We are seeking a dynamic individual to fill the role of Service Operations Manager. This position is pivotal in overseeing both finance and administrative functions to ensure the smooth operation of our organization and to support our service delivery objectives.

Key Responsibilities:

• Financial Management: Collaborate with the finance team to manage budgeting, financial reporting, and forecasting processes. Ensure adherence to financial policies and procedures. Provide financial insights to support decision-making.
• Administrative Oversight: Lead administrative operations including facilities management, procurement, and vendor relations. Streamline processes and systems to improve operational efficiency and effectiveness.
• Team Leadership: Provide strong leadership to the finance and administrative teams. Foster a collaborative and supportive work environment. Mentor and develop staff to enhance their skills and capabilities.
• Resource Allocation: Optimize resource allocation to support service delivery goals. Monitor expenditures and identify opportunities for cost savings and process improvements.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies. Implement internal controls and procedures to mitigate financial and operational risks.
• Strategic Planning Support: Assist in the development and execution of strategic plans and initiatives. Provide input on financial and administrative matters to support organizational goals.
• Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, including finance partners, vendors, and regulatory agencies. Collaborate with cross-functional teams to achieve common objectives.

Qualifications:

• Education: Bachelor's degree in Finance, Accounting, Business Administration, or related field. Advanced degree or professional certification (e.g., CPA, CFA) preferred.
• Experience: Minimum of 7+ years of experience in finance, administration, or related fields, with at least 3 - 5 years in a leadership/management role. Experience in both finance and administrative management preferred.
• Financial Acumen: Strong understanding of financial principles and practices. Experience in budgeting, financial analysis, and financial reporting.
• Administrative Skills: Proficiency in administrative management, including facilities management, procurement, and vendor management. Ability to streamline processes and improve operational efficiency.
• Leadership Abilities: Proven leadership skills with the ability to motivate and develop teams. Excellent communication and interpersonal skills. Ability to collaborate across functions and levels.
• Strategic Thinking: Ability to think strategically and contribute to the development of organizational goals and objectives. Experience in supporting strategic planning processes.
• Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment. Strong problem-solving skills and ability to make decisions under pressure.

Additional Requirements:

• Integrated Approach: Demonstrated ability to integrate finance and administrative functions to support organizational objectives.
• Service Orientation: Commitment to providing excellent service to internal and external stakeholders. Focus on meeting and exceeding customer expectations.
• Continuous Improvement: Track record of implementing process improvements and driving efficiency gains in finance and administrative operations.
• Analytical Skills: Strong analytical skills with the ability to interpret financial data and trends. Experience in using data to inform decision-making.
• Regulatory Knowledge: Familiarity with relevant regulations and compliance requirements in finance and administration.
• Project Management: Experience in managing projects and initiatives from inception to completion. Ability to prioritize and allocate resources effectively.
• Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve common goals and objectives.