Lead Technician

Work as a senior technical leader of a project team. The Field Supervisor is primarily responsible.

for delivering jobsite productivity, ensuring high-quality work and maintaining a safe work environment. This position combines senior trade skillset with project management practices to complete installation of Structured Cabling Systems, Data centers or Specialty projects on-schedule and to established standards. The Field Supervisor leads onsite team members on projects safely and effectively with varying magnitude and complexity to meet projected milestones. This position is roughly 70% direct field presence with 30% administrative functions.

Core Duties and Responsibilities:

• Safety is our number one Core Value. Follows safe work practices in accordance to company and client worksite policies.
• Promote company CORE Values to foster and safeguard family-centric culture.
• Supervise all aspects of installation; 1)Plan, organize and direct personnel, resources and materials. 2)Read and interpret floorplans, drawings, specifications, and cut sheets. 3) Perform system testing and troubleshooting as required.
• Evaluate project requirements and validate SOW (Scope of Work) and project plan by implementing strategies to achieve optimal team performance and ensure all work is performed in accordance to the SOW, project, and industry standards.
• Work with Scheduling administrator to maintain 2-5 week look ahead schedule on the project to plan personnel resources, equipment and materials.
• Accurate reporting of project status to Scheduling administrator to update scheduling tool and facilitate timely reporting to leadership and the client.
• SME (Subject Matter Expert) and mentor to technicians to develop their abilities to improve the performance of their tasks and responsibilities.
• Collaborate with Project Engineer to define project compliant equipment and materials.
• Track, trend and drive problem solving for recurring issues that prevent realization of performance targets.
• Share better practices and lessons learned across sites for inspiration and implementation.
• Provide coaching, development and guidance to direct reports and/or team members, encouraging and guiding them personally to develop with emerging technologies.
• Lead by example by exemplifying safety and professionalism at all times.
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, Visio, etc.).
• Approve PTO requests by managing workload.
• Contribute observations for employee evaluations and performance feedback.
• Exhibit and maintain professional appearance and behavior to maintain professional appearance and demeanor in both internal and customer relations.
• Travel: The individual in this position should be able and willing to travel as required by E2.
• Additional Responsibilities: As identified and assigned by leadership.

Education:

• High school diploma or GED required; Bachelor’s degree preferred.
• OSHA 30 within first 2 weeks in role.
• BICSI Installer 2 Copper preferred.
• BICSI Installer 2 Fiber preferred.
• BICSI Certified Technician. Must be earned within 12 months in role.

Experience:

• Minimum 3-6 years work experience in Structured Cabling or related industry/construction experience.
• Experience in large data center infrastructure industry including technology, quality and safety standards.
• Minimum 3 years supervision and/or training experience, to include organizing, prioritizing and scheduling work assignments.

Knowledge, Skills, & Attributes:

• Ability to supervise and train employees to include organizing, prioritizing and scheduling work assignments.
• Ability to understand and effectively explain every aspect of the structured cabling system including pathways, spaces, horizontal cabling, backbone copper, backbone fiber optic, cross- and inter-connections, and testing. This includes understanding applicable codes, standards, industry best practices and the ability to make recommendations.
• Working knowledge of the PMBOK (Project Management Body of Knowledge) Guides and Standards.
• Working knowledge of fundamental business practices and processes.
• Demonstrated ability to work independently and in a team setting.
• Ability to develop and anchor standard operating procedures that effectively empower installation teams to deliver value to the client.
• Ability to perform duties in a professional manner and appearance.
• Effective performance management skills.
• Working knowledge of safety protocols and procedures.
• Exhibit a positive attitude.
• High attention to detail with demonstrated ability to source and follow standards.
• Ability to meet deadlines.
• Self-motivated, takes initiative and demonstrates effective work ethic.
• Advocate, coach and lead by example continuous improvement strategies, tactics and practices.