Customer Service Representative - State Farm Agent Team Member

Are you looking to make a positive impact in other peoples lives? Seek no further!

Janet Fernandez is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We are searching for a competitive producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. Your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency.

Requirements: If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career. You're enthusiastic to develop your skills and eager to share the value insurance and financial products play in helping people manage the risks of everyday life and realize their dreams.

• Must be able to obtain Property & Casualty and Life & Health Licenses
• Excellent Communication Skills Written, Verbal, and Auditory
• Self-Motivated
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Responsibilities: We encourage each team member to bring their authentic skills and insights to work each day helping our customers.

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

What do we offer? We offer a variety of benefits to support our team, including:

• Health Benefits
• Salary & Commission/Bonus
• Flexible Hours
• Valuable Work Experience
• Growth Potential & Opportunity for Advancement within my Agency
• Agent Aspirant Program for Individuals Aspiring to Own a Business

Hours: 9:00 AM- 5:00 PM

Offices in: Cooper City, FL and Weston, FL

Compensation: $40,000-$50,000 Per Year

Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

How we elevate YOUR skills: By joining the team at Janet Fernandezs State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals Achieving licensing in insurance is a great way to build your resume and advance your skill set, and we use intentional goal setting and team building to establish successful habits for both your career and life. Janet Fernandezs State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.

A message from Janet Fernandez: Hi, welcome to the Janet Fernandez Agency! Just to tell you a little about me: My husband and I met in college (FSU) and have been happily together for 42 years (37 years married plus the 5 years we dated = 42 total). We were both Business Majors and served as Student Senators (opposing parties). We have three great adult children; a UF Gator, a FSU Seminole, and a neutral Boston College third child. The two girls live together in NYC; one is in Law and the other is in Banking. Our son, Michael, stayed in South Florida and has his own State Farm Agency in Cooper City, FL.
I have been a State Farm agent for over 30 years and have been lucky enough to help people manage their risk and take care of generations of families financially with our English and Spanish speaking team. After surviving a plane crash and a terrible car accident I am thankful for every day and look forward to helping others. I especially like developing and training team members and interns for careers in insurance, business and financial services. Over the years I have trained and guided over 50 interns. Some have stayed in the insurance and financial services industries while others have moved to various other professions. Three have become local State Farm agents. I am proud of every single one of them!
Over the years I have achieved State Farm awards such as; Crystal Honor Agent, SVP Agent, Chairman's Circle Agent, and Ambassador for Life. In the community I enjoy volunteering for Habitat for Humanity, Broward County School Business Partner Program and the High School Mentor Program. I frequently speak at the local high schools to young drivers about car insurance.

Surrounding cities: Davie, Cooper City, Weston,
Sunrise, Miramar, Pembroke Pines, Coral Springs, Tamarac,
Hollywood, Plantation, Miami Lakes, Parkland, Ft Lauderdale