IT Help Desk Tier 1 / 2

Job Details

***Not a work from home job***

• Entry Level - Mid Level Computer Helpdesk Position
  • 1-2 year experience for the entry level
  • 3-5 years for mid-level
• Perform remote with end users (teachers, students, parents)
• Provide resolution to all desktop/laptop support requests (Phone, Email)
• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
• Provide Basic Active Directory administration (user related login, password, ID lookup)
• Troubleshoot and service computers/laptops
• Upgrade existing customer hardware and software.
• Pro-actively manage the help desk case management system.
• Implement solutions with proper documentation.
• Responsible for tracking hardware/software inventory
• Ability to complete multiple simultaneous projects in a timely manner

Requirements

• Knowledge of desktop/laptop hardware and common software on Microsoft OS
• Excellent communication (written and verbal), troubleshooting and analytical skills
• Demonstrated patience and overall courteous behavior
• Demonstrated ability to work independently; must be self-motivated and goal oriented
• Ability to perform without direct supervision
• Track time associated to work orders and maintain case load
  

Optional Qualifications

• Any Certification

Other Items to note

• We pay for training and all test taking cost.  We want someone who wants to accel and grow.  Within 6 months we will setup a training and learning path.