System Engineer

Position Overview: CBH is seeking a System Engineer to support, managing and overseeing the day-to-day operations of our infrastructure environment consisting of servers, storage solutions, backups, enterprise software and virtualized infrastructure within our datacenter, cloud deployments and remote office locations. The Systems Engineer troubleshoots a wide array of complex system issues to ensure the security and integrity of our systems and data while meeting industry best practices. The Systems Engineer also accepts ownership for various projects and implements initiative and assists in the design and planning of infrastructure projects, while providing tier three support to our employees and customer. This person will work with our internal teams, vendors, and consultant in reviewing our existing infrastructure environment and analyzing the effectiveness and adequacy of system, making recommendation for upgrades, replacement, and maintenance.

Core Expectations:

Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner.
• Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
• Actively participate in required meetings and complete all mandatory trainings.
• Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
• Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse

Essential Functions:

• Design, plan, implement and maintain the server infrastructure technology stack.
• Coordinate technical reviews with vendors and engineering staff in performing system modeling, capacity planning, system performance, manageability, and scalability.
• Performs infrastructure environments upgrades, system refreshes and operating systems.
• Lead, respond, and mitigate system security vulnerabilities
• Lead, test and deploy Windows Updates and remediation efforts.
• Maintain and standardize firmware deployments for all infrastructure hardware.
• Monitors and tunes the system to achieve optimum performance levels.
• Ensure entire environment is monitored and is reporting correctly on a daily basis.
• Monitoring backups to ensure backup run correctly on a nightly basis.
• Ensures servers workstation data integrity and security by evaluating, implementing, and managing appropriate software and hardware solutions.
• Formulating requirements, advises alternative approaches, and conducts feasibility studies.
• Provides advanced troubleshooting and problem resolution of complex system problems.
• Incorporates new system plans, designs, and systems into ongoing operations.
• Develops system architecture and design documentation
• Designs and performs integration of new technologies into infrastructure
• Create and maintain standard build documentation and processes.
• Assist in developing, implementing, and maintaining policies, metrics, procedures, and training plans for improvement of systems and appropriate use.
• Perform technology assessment and selection of products and services.
• Manages the development of project plans for the implementation of new services.
• Coordinates and maintains service contracts on all equipment, maintenance agreements and SLA disputes.
• Develop configuration and implementation instructions for routine deployments and daily tasks.
• Develop, maintain, test, and implement disaster recovery plans to ensure business continuity
• Develop and assess migration plan to cloud environments.
• Provide Tier 3 support (expert problem remediation) for incidents and problems in designated areas of expertise. Analyze and troubleshoot systems outages and/or degradation of service.
• Self-motivated, willing to work in a 24/7 environment without close supervision.

Position Requirements:

• Bachelor’s Degree from an accredited college or university with a major in Engineering, Computer Science, or a related field.
• 5+ years of Technology Infrastructure experience
• Strong in-depth knowledge of system, network and datacenter operations
• 5+ years of hands-on experience with VMware, implementing in an enterprise virtualized environment, multi-site, and over 200 VM’s.
• Must have at least one of the following certifications (VCP-DCV, VCA-DCV, MCSE, MCSA, etc.)
• Hands-on implementation of VMware 7.x (Host and vCenter)
• Strong in-depth knowledge of VM Networking and Distributed Virtual Switch
• Significant P2V & V2V migration experience
• Storage Virtualization & Replication Experience
• Strong in-depth knowledge of backup strategies and disaster recovery (on-premise preferred)
• Strong in-depth knowledge of VMware, Horizon, Windows Server, and Active Directory
• Build and update VDI images for VMware Horizon environment
• Scripting experience Visual Basic and PowerShell
• Strong in-depth knowledge of LAN, WAN, Voice, and Wireless
• Must be able to articulate ITIL best practices
• Ability to communicate and present ideas to technical staff and management concisely
• Strong analytical, problem solving and root cause identification skills
• Position requires regular on-call and weekend rotations

Core Competencies:

• Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.

• Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
• Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
• Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.
• Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
• Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.
• Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
• Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
• Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.
• Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov