Customer Service Rep

Type:

• Contract-to-Hire

Full Time or Part Time:

• Full time

Pay Rate:

• $16.00 per hr

Location:

• Orlando, FL 32807

Language Requirements:

• Write, read, and speak English fluently

Language Preferences:

• N/A

Job Overview:

Reporting to the Operations Manager, the Operations Support Customer Service Representative (CSR), Back Office is responsible for processing various back office needs. No phone contact or talking with customers is required, but worker does perform services that help create great experience for customers. The CSR, Back Office will also be cross-trained in various other CSR roles, to include but not limited to the following regarding a variety inquiries and customer needs: customer care e-mails, fax, and mail, as well as be cross-trained on processing images. Monitor and respond to customer phone and e-mail correspondence and process applicable online documentation for account adjustments or closures and transponder activity, including but not limited to account registration (update and maintenance), transponder distribution (returns and replenishments), payment processing, processing department of motor vehicle (DMV) holds and disputes. Count, log and process transponder requests and cancellations received via website, phone center and internal database and process reports related to activity of new accounts and account closures. Support various Tag Offices in tracking and releasing vehicle registration holds. Ensure all processes and adjustments surrounding account closures or new accounts are completed, including preparation of documents for supervisor or manager approval. Provide manual image review support as required and perform customer service activities in various other Maintain accountability for work and provide input and/or assistance in formulating new procedures, and recommend changes to existing procedures as required. Identify problems with office equipment, systems, processes, and general service issues, and communicate or escalate these to the proper entity for resolution. Perform other duties as assigned

Experience Requirements:

• Minimum 1 year providing services on a variety of inquiries and customer needs in the back office
• Responding to customer inquiries and process requests according to established standards with attention to style, tone, and manner of communication
• E-mail Correspondence, Mail Room, and Scanning
• Communicate regularly with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area.
• Knowledge of principles of excellent customer service and the ability to apply to business practices and operations

Experience Preferences:

• Process mail and payment sorting to ensure timely handling of account requests.

Physical Requirements:

• Visual acuity to read information from computer screens, forms and other printed materials and
• information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication, conversation, responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 25 lbs.

Education Requirements:

• High School Diploma or Equivalent

Education Preferences:

• High School/GED

Training Schedule:

• TBD

Schedule:

• 8am - 4:30pm Monday - Friday

Dress Code:

• Business Casual

Benefits:

• N/A

Additional Information:

Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.