Medical Secretary for Mental and Behavioral Health Private Practice

Bonmente is an outpatient mental health organization that offers comprehensive mental health care. Our state-of-the-art office is located in Long Beach. We serve patient needs locally and throughout California via our telemedicine services. We offer medication management, therapeutic services, and ADHD screening in our Long Beach office.

We are currently looking for an experienced medical receptionist. One who will be responsible for all aspects of the clerical and administrative tasks. The ability to interface with patients, physicians, and outside vendors, and is responsible for answering all incoming calls in a timely, appropriately, and efficient manner. The ability to articulate our services and schedule appointments for all incoming phone calls and enrollment inquiries. Professional demeanor with the ability to interact with patients in a positive environment is a must.

The essential job functions are not limited to:

• Motivated, proactive, and a self-starter.
• Hold excellent customer service skills and be professional, dependable, and personable.
• Must be efficient, accurate, and have a friendly confident demeanor.
• Be able and willing to multi-task & perform under the pressure of a busy mental health office as well as change focus and re-prioritize as needed.
• Highly organized in all areas of responsibilities and the ability to multi-task is essential.
• Possess strong computer skills (standard business, office, and medical applications including but not limited to DrChrono, Google, Dropbox, Excel, and Word) as well as excellent written & verbal communication skills.
• Knowledge of HIPPA and Patient Privacy rights, at all times.
• A friendly and positive attitude is a must.
• The ability to handle multiple phone calls at the same time, using our Ringcentral phones.

Position responsibilities include but are not limited to:

• Answering phones and directing calls appropriately, monitor the Ringcentral queue to ensure calls are answered timely and appropriately.
• Scheduling and reschedule patients for multiple mental health providers.
• Performs computer data entry in registration, scheduling, and other programs as assigned.
• Taking appropriate messages and relaying them in a timely manner.
• Maintain a high level of customer service on the phone and in emails.
• Doctor-Patient Liaison.
• Charging patient responsibility fees
• Ability to communicate written and orally with patients via emails.

All applicants are required to include a cover letter with their resumes. The ideal candidate must have at least 3 years of mental or medical experience. The candidate will work out of our downtown Long Beach office.

Monday through Friday 8 am-5 pm (subject to change)

The Employer reserves the right to change the above duties and responsibilities as needed.

Job Type: Full-time