Training Coordinator

Delta Dental of New Jersey, Inc., located in Parsippany, New Jersey, has an immediate opportunity for a Training Coordinator to develop and implement formal training programs and workflows for our Operations (Customer Service, Claims, Client Administration, etc.) and other departments. This position is also responsible for ongoingsupport of Delta Dental's Quality Assurance program.

In this role, you'll be esponsible for identifying learning and knowledge gaps, preparing associated curriculum and documentation including all training materials, SOP’s, and skill check materials, conducting new hire classes, training current associates toward advancement in their positions and providing refresher training as needed.

Delta Dental offers competitive compensation and excellent benefits including medical, dental, Rx and vision, matching 401k, tuition reimbursement and ample paid time off. We operate in a hybrid work environment, in office Tuesday and Wednesday, and remote Monday, Thursday and Friday. Beginning in January, 2025, we will be in office Tuesday, Wednesday and Thursday and remote Monday and Friday. Scheduled hours vary, depending on when training sessions are scheduled, and are based on business need.

Essential Functions & Responsibilities

• Obtain, organize and/or develop training procedure manuals, guides or other course materials and ensure understanding of and ongoing ability to meet position criteria
• Prepare, update, and conduct Training Classes both onsite and virtually based on business needs

• Develop training schedules (in coordination with leadership and WFM staff) based on the evaluation of the need.

• Provide weekly/ongoing feedback to new hires in training related to their performance
• Conduct 1 on 1 training with associates both for advancement and for refresher
• Create Training plan, schedule, and materials for Corporate Initiative projects and collaborate with other business partners to identify opportunities to support learning and development
• Prepare and facilitate contingency training for represented positions during negotiation years to ensure business continuity
• Provide inventory support to maintain processing skills necessary for updating training materials
• Support Operations, OQA and other areas with projects as requested
• Analyzes data using written procedures, policies, and guidelines as a standard for determining discrepancies
• Measure and evaluate performance of associates and review work for financial, clerical, system, and other errors to identify knowledge gaps
• Ensures Delta Dental standards are maintained, and integrity is preserved in all areas of review
• Communicates with stakeholders regularly on the progress of all learning program participants, including new hires and other learners
• Demonstrates Delta Dental Core Values: People, Innovation and Communication in all interactions
• Presents with a professional demeanor and acts in a supporting role to associates consistently providing motivational and other feedback leading to our ability to meet strategic business objectives
• Other duties as assigned

Essential Qualifications

Knowledge, Skills & Abilities

• Proficiency with MS Office Suite – Word, Excel, PowerPoint, and Outlook
• Strong technical skills and ability to learn and master new software applications as required
• Strong confident facilitation skills and ability to identify and adapt to different learning styles

• Skillful in navigating through current and new methods of technology to collaborate with colleagues and deliver training

• Ability to develop training curriculum and document workflows and other updates for training purposes
• Ability to present new information to adult learners in different ways until concepts are understood and learned
• Agility in managing competing priorities and flexibility in adjusting to meet changing business needs
• Strong ability to coach, counsel and motivate

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and perform extensive close keyboard and PC work
• Ability to walk, talk or hear
• Occasionally required to stand and reach with hands and arms

Working Environment

• Ability to meet deadlines and attendance standards.
• The noise level in the work environment is usually moderate.
• This classification will be required to sign a confidentiality agreement.

Experience, Education and Certifications Required

Experience Required

• Previous experience teaching or conducting training programs
• Customer Service and/or Claims Processing experience
• Insurance and Dental knowledge
• Knowledge of Claims processing system (i.e., ICE preferred)

Required Educational Level