Ticket Coordinator 2 RIS

One of Inc 5000's fastest growing companies, come join us! Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have immediate openings for queue coordinator(s). We are looking for the best and brightest queue coordinators with 5 or more years of experience to join our certified, awarding winning, and innovative information technology team! Jobs are located in various parts of Maryland, such as Columbia, etc.

Monitor ticket queue to ensure tickets are assigned, worked and resolved in accordance with defined Service Level Agreements (SLAs). Positions are shift-based work providing 12x5 coverage

Why work for us?

• No red tape!
• Competitive salaries
• Great Health/Dental/Vision Benefits
• Excellent 401K plans
• Limitless environment where you matter
• Recognition of outstanding work and other employee incentives
• Opportunities for advancement

Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman-owned small business (WOSB), minority-owned small business information technology consulting company headquartered in Baltimore, Maryland. We have opportunities for advancement and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at https://www.duit.us. You can follow us on LinkedIn, Twitter, and Facebook. We do things differently, contact us to find out how...Together, we can DUIT!​

All Applicants must have the following: an active high-level authorization to view nondisclosed information that required an investigative screening exam and meet the minimum job requirements specified for applying position. All information provided is subject to verification. A security background check is required, and if you have already completed a background check, then that is a plus!

What You Will Get to Do:

Queue coordinator 2 shall possess the following capabilities to perform the following routine tasks:

• Experience working with customer technology and support requirements.
• Experience working with SLAs
• Strong time management and communication skills
• Ability to adapt and prioritize work independently in a dynamic environment
• Strong interpersonal and presentation skills
• Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired
• Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
• Experience working in a customer service role desired
  

Desired Skills:

•  ITIL v3 Foundations certification

Qualifications You Will Bring:

• Five (5) years’ experience in customer service, help desk, or network operations center environment.
• Two (2) years supporting a large Enterprise environment.
• Two (2) years’ experience managing a customer-facing service organization providing support across multiple locations on a 24x7 basis