Shift Manager

Job Type: Full-time/Part-time

About Firehouse Subs: Firehouse Subs is a fast-casual restaurant chain known for its hearty, flavorful subs and commitment to community service. Founded by firefighters, we are dedicated to serving quality food while giving back to first responders through our Public Safety Foundation.

Position Overview: We are seeking a motivated and experienced Shift Manager to join our team at Firehouse Subs. The Shift Manager will play a key role in ensuring the smooth operation of the restaurant during their assigned shifts, maintaining high standards of customer service, food quality, and team performance.

Responsibilities:

1. Team Leadership: Lead and motivate a team of associates to deliver exceptional customer service and uphold Firehouse Subs' standards of excellence.

2. Shift Operations: Oversee all aspects of restaurant operations during assigned shifts, including opening and closing procedures, ensuring adherence to food safety and sanitation standards, and managing inventory levels.

3. Customer Satisfaction: Interact with customers to ensure a positive dining experience, address any concerns or complaints promptly and professionally, and foster a welcoming atmosphere.

4. Training and Development: Train new team members on job responsibilities, company policies, and procedures, and provide ongoing coaching and feedback to promote growth and development.

5. Sales and Performance Management: Monitor sales performance, analyze trends, and implement strategies to drive sales and meet targets, while controlling costs and maximizing profitability.

6. Compliance: Ensure compliance with all local health and safety regulations, as well as company policies and procedures, including cash handling, food preparation, and sanitation practices.

7. Team Communication: Maintain open and effective communication with team members, management, and other departments to ensure a cohesive and collaborative work environment.

8. Problem-solving: Proactively identify and address operational challenges, resolve conflicts, and implement solutions to enhance efficiency and productivity.

Qualifications:

· Previous experience in a supervisory or management role in the restaurant industry, preferably in a fast-paced environment.

· Strong leadership skills with the ability to inspire and motivate a team to achieve goals.

· Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members.

· Knowledge of food safety and sanitation regulations.

· Flexibility to work various shifts, including evenings, weekends, and holidays.

· High school diploma or equivalent; additional education or training in hospitality or business management is a plus.

Benefits:

· Competitive salary

· Opportunities for advancement and career growth

· Employee discounts

· Positive and supportive work environment

Join our team at Firehouse Subs and be part of a company that values teamwork, integrity, and service excellence. If you’re looking for a workplace with great growth opportunity and coworkers that become like family, this is the job for you. Apply now to become our next Shift Manager and help us continue serving our community with passion and dedication.