Call Center Representative (Bilingual)

Title: Bilingual Call Center Representative

Work from home opportunity. Interested Candidates must reside in Chicago, IL. Equipment will be provided via a local courier. 

Required:

High School Diploma, GED or equivalent certification.

Must speak fluently in both English and Spanish (read, write, speak)

Skills/Experience:

• 0-2 years of experience working in a call center or similar customer service experience preferred.
• Working knowledge of computers, ability to work under strict production timeframes, ability to sort, file, type and process material in an expeditious manner.
• Ability to work with public in a courteous and professional manner; excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously, and ability to work as a team member as well as independently.

Job Responsibilities:

• Responds to telephone calls, written inquiries, within required timeframes.
• Assists customers in a courteous and professional manner.
• Ensures timely completion of priority referrals.
• Documents customer inquiry and resolution in appropriate computer systems.
• Forwards case-specific inquiries and issues to appropriate staff or unit, when necessary.
• Generate and forward forms and documents to customers, when necessary.
• Accurately completes necessary documentation and data entry activities in all systems.
• Maintains quality and compliance standards as stipulated by contractual obligation.
• Regularly communicates and updates supervisor/Sr. Administrators on case status and production issues.
• Maintains strict adherence to Child Support policies and procedures.
• Maintains confidentiality and security of case information.
• Meets all standards established for this position as outlined in the attached performance criteria.
• Performs other duties as may be assigned by management.
• Must be available and engaged online during working hours.

Work Environment Requirements:

• Must be able to to lift at least 30lbs
• Must be able to stand or sit for prolonged periods (75% of the time)
• Must confirm work environment is safe and secure for work and confidential customer information
• Constantly operates a computer and other office equipment
• Constantly works indoors in a secluded safe space

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.