IT Engineer

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team! Come join SMB where we promote from within.

IT Engineer

Uses fundamental engineering concepts, practices, and procedures to analyze operational data/methods, identify performance improvement opportunities, and/or implement technology systems that meet business objectives. Researches, designs, develops, deploys, and/or supports new and current technology solutions.

What you'll do:

• Participates with cross functional company project teams responsible for implementing technology.
• Works across engineering teams to lead, define, and manage requirements (system, element, segment, subsystem, and interface level).
• Performs requirements development, analysis, allocation, review, tracing, and validation.
• Supports all company technology standards to ensure reliable operations.
• Investigates anomalies/outages and determines steps to reproduce, root cause, and solutions options.
• Applies technical standards, principles, theories, concepts and techniques to design products and systems.
• Identifies and interacts with suppliers and/or technologies that meet company needs and standards.
• Researches new technologies and/or monitors and evaluates existing technology for improvement opportunities to support technology life cycle.
• Monitors environment performance and provides all necessary reporting analysis.
• Applies project management fundamentals and concepts.
• Contributes to the completion of project/program milestones.
• Leads and contributes to project design and test reviews.
• Attends relevant conference/seminars to remain current on new and upcoming technology.

What you bring:

• Associate’s degree in computer science required combined with 3-5 years of experience in the specialty area or an equivalent.
• B.S. degree in Computer Science, MIS and/or other related field, preferred
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal, written and presentation communication skills necessary to communicate with mid- levels of management and cross functional teams.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Experience in requirements development, analysis, allocation, review, tracing, and validation.
• Experience in product concept development, requirements management, functional analysis, interface definition and control, synthesis, verification and validation.
• Demonstrated ability of working on multiple projects in a deadline driven environment.
• Demonstrated experience generating technical documentation such as specifications, engineering reports, test plans & procedures, validation plans, and validation reports

Work Location:

This role is 100% remote with less than 10% travel required.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.