Compliance Operations Manager

Legacy Mutual Mortgage is an outstanding full service residential mortgage lender originating, underwriting, and closing conventional, jumbo, FHA, VA, and USDA mortgage loans. In business since 2005, we have been dedicated to meeting the home loan needs of individual homebuyers while working with our real estate partners. Our team members are the key to Legacy’s success, and we are looking for highly motivated, qualified individuals to join our talented team. We are currently seeking a Compliance Operations Manager for our San Antonio, TX location.

Position Type: Full-Time

Schedule: Monday – Friday, 8:00am – 5:00pm, Days and/or hours may vary and/or subject to change based on client need.

Please note that this position in not a remote position and is located in San Antonio, Texas.

Job Description

The Compliance Operations Manager is primarily responsible for managing Compliance and Quality Control efforts as they relate to complex federal and state regulatory requirements, including, but not limited to Fair Lending, BSA, AML, privacy, and consumer protection laws and regulations as applicable to mortgage banking operations by performing the following duties.

• The primary job function of the position is to provide essential compliance services for originations, including but not limited to, regulatory interpretation and implementation assistance, loan testing and quality control, and related management reporting. This position is responsible for providing compliance support related to federal and state laws regulation on a national basis for the company’s originations.
• Work closely with Originations Business Units and Legal to implement any required changes of law related to Originations processes.
• Perform reviews of all marketing pieces for the company to identify any Compliance implications.
• Develops, initiates, maintains, and revises policies and procedures for the general operation of the federal and state compliance program and its related activities.
• Ensures all compliance requirements are met by working with department leaders; investigates and mitigates compliance and privacy issues to resolution; and consults with legal to resolve difficult legal compliance and/or privacy issues when necessary.
• Oversees the general operation of the compliance and privacy programs and its related activities to prevent illegal, unethical, or improper conduct to include managing the day-to-day operation of the programs.
• Identifies areas of compliance and privacy vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or manage similar situations in the future.
• Ensures that compliance and privacy issues/concerns are being appropriately evaluated, investigated, and resolved.
• Oversees the monitoring and reporting of results of the compliance and quality control efforts of the company and provides guidance for the senior management team on matters relating to compliance and privacy.
• Works with Human Resources to institute and maintain an effective compliance communication program and to develop an effective compliance training program, including introductory training for new employees as well as ongoing training for all.
• Stays abreast of compliance and privacy laws and requirements by attending seminars, subscribing to pertinent publications, working with insurance carriers, communicating with regulatory agencies.
• Responsible for ensuring NMLS licensing is kept current.
• Is the main liaison for all compliance related audits, which includes preparing for, facilitating, following up and timely completion of audits.
• Creates Compliance Manual for company and communicates changes and follows through to ensure that updates are implemented by random audit processes.
• Manages the daily Quality Control Department and ensures Quality Control modules for updated as required.
• Leads and oversees Vendor Risk Management.
• Develops and oversees Legacy’s HMDA activities, including the filing of the annual LAR.
• Coordinates with all department heads regarding compliance issues and how they relate to the functions of their respective departments.
• Oversees complaint management, BSA, and AML.
• Develops and maintain compliance policies and procedures that align with the parent bank’s Enterprise Risk Management framework and regulatory requirements
• Must maintain reliable attendance.
• May perform other duties as assigned.

• Undergraduate Degree or equivalent; minimum of 5 to 7 years related consumer compliance experience, with auditing or monitoring/review experience in the mortgage industry.
• Knowledge of mortgage banking regulations applicable to branches and satellite operations with previous experience in operations and/or a federally regulated institution is preferred.
• Proven visionary leadership skills to include strategic goals, change management, budget and cost control, delegation, and overall organizational support.
• Manage the Compliance Team and ensure their success in daily functions and career development.
• Self-Management skills with the ability to exercise sound judgement, plan/organize and ensure quality results while minimizing risk, controls, and audit processes.
• Preferred supervisory skills in a Compliance Department to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Proven leadership ability in a fast paced, deadline sensitive work environment
• Strong working knowledge of conventional, government and non-agency compliance requirements
• Knowledge in all areas of compliance, careful attention to detail, and the ability to interpret state and federal regulations and has a strong familiarity with standard industry practices.
• Understanding and knowledge of technology that supports mortgage banking.
• Certified Regulatory Compliance Manager certification, desired
• Must be proficient in Word, Excel, and Outlook applications.
• Demonstrated written and oral communication skills.
• Excellent problem analysis and problem-solving skills and must be detailed oriented.
• Ability to maintain confidentiality

We offer competitive and outstanding benefits for our full-time employees that include the following: Company paid Life and Long-Term Disability. Medical/Dental, Short Term Disability and Vision plan options. 401(k) eligibility with a company match subject to annual maximum contribution cap. Holidays and paid time off.

Currently Legacy Mutual Mortgage does not provide sponsorship for new hires. Only qualified candidates will be contacted. For more information about our Company, please visit our website at www.legacymutual.com.

Legacy Mutual Mortgage is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.