Residential Supervisor - Miracles

Under the general supervision of the Program Director, the Residential Supervisor assists with supervising and managing of day-to-day operations of Miracles residential unit. The Residential Supervisor also supervises the treatment technicians. These responsibilities include training the treatment technicians, helping admit and discharge clients, inspecting housing units for safety and cleanliness, helping in reinforcing program conduct expectations, and managing clients’ treatment in accordance to the treatment plan with the multidisciplinary team. The position guides treatment technicians in oversight of the residential units and safely carrying out the treatment program while ensuring the welfare of all clients. The position will be primarily responsible for assisting the treatment technicians in supporting the clients in their treatment, observing and documenting day-to-day behaviors and activities, and reporting to the clinical team to constantly update each individual's treatment plan. The position may also assist with campus evening activities including supervision of scheduled program activities and off campus groups.

Hours of work for this position are scheduled by the Program Director Sunday through Saturday, with a 40-hour workweek. Evening, overnight and weekend treatment technician supervision is a regular part of the job. Typical hours are evening hours scheduled between 12 PM and midnight. The incumbent will have rotating ‘on-call’ responsibilities every 3rd weekend and will be required to respond to emergency and other situations during and after normal business hours.

ESSENTIAL JOB DUTIES:

• Oversee daily operations of the Miracles Program, including recruiting, hiring, training, and supervising Residential Treatment Technicians and evaluating activities for positive outcomes.
• Trains, evaluates and develops direct care program staff. Training includes orientation period and ongoing.
• Follows up to ensure compliance of organizational policies and procedures as well as quality care of Miracles Program Participants.
• Organizes and oversees Residential Treatment Techs work schedules.
• Responsible for staff recruitment in the Miracles Program including working with human resources to post openings, screen applicants, set up interviews, and check references.
• Directs and coordinates program activities and ensures activities are carried out in accordance with state licensing, accreditation standards and organizational policies and procedures.
• Ensures policies and procedures regarding residential housing are being followed.
• Ensures the Miracles Residential Treatment Program protects and promotes the client’s health, safety, security, and well-being.

• Assists with coordinating vocational service work assignments.
• Ensures Residential units are maintained properly.
• Maintains client data in accordance with agency confidentiality policies including nightly bed counts and applicant waiting lists.
• Inputs secure client data into the Homeless Management Information System (HMIS) and electronic medical record.
• Assists Program Director in providing client data relative to grants, state and federal guidelines.

• Organizes and schedules meetings and organizes agendas.
• Other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school degree required; Bachelor’s Degree preferred. Experience working with homeless and/or in a shelter, residential setting, with adult clients experiencing mental health and drug dependence disorders.
• Demonstrated ability to maintain accurate and timely documentation
• Ability to use computer to enter data and create reports in databases and other software.
• Demonstrated ability to appropriately resolve crisis situations.
• Maintain appropriate boundaries and ability to set limits.
• Preference will be given to applicants with experience training and supervising experience. Excellent communication skills both written and oral.

• Basic working knowledge of Windows (MSWord, Excel and publisher). Good working knowledge of e-mail and Internet and HMIS/Clarity.
• Positive attitude; energetic; dedicated to helping the homeless and/or chemically dependent

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office setting with varying degrees of temperatures and noise levels.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:
Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: http://www.uscis.gov/e-verify/employees.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Monday through Friday, 12:00 PM to 8:30 PM with rotating on-call shift every 3rd weekend