Prescription Assistance Program Advocate

The Prescription Assistance Program Advocate (PAP Advocate) provides assistance to uninsured or underinsured clients to help them receive medications at no charge or at a discount price and help children and youth find resources for clients needing medical equipment or supplies. This position works directly with pharmaceutical companies and foundations that provide medications and medical equipment to submit and process paperwork from clients, physicians and/or pharmaceutical companies. The PAP Advocate processes medication refills and follows clients through their treatment plan once medical equipment has been obtained. Responsibilities also include weekly onsite clinics and client meetings.

Minimum Qualifications

• 1-2 years’ pharmacy experience (clinical and/or retail) or equivalent combination of education and experience
• Bachelor’s degree from accredited university or certified Medication Aid
• Certified and Licensed Pharmacy Technician (CPhT)
• Registered through Pharmacy Technician Certification Board
• Registered with Texas State Board of Pharmacy
• Working knowledge of Microsoft Suite
• Bilingual in English and Spanish
• Valid Texas Driver License with acceptable MVR and background check

Typical Duties

• Advocates on behalf patient and physician/medical provider to obtain prescribed medication(s).
• Conducts patient interviews in a private setting to ensure patient privacy and confidentiality onsite as walk-ins, at clinics or referrals.
• Determines eligibility at initial visit or telephone contact.
• Ensures patients are aware of documentation requirements for the program to complete applications for new clients or client refills.
• Provides referrals and direct assistance to satisfy the client’s unmet needs.
• Follows up and updates patient information as needed while maintaining patient record system per agency policy.
• Thoroughly documents patient contacts, patient information and other related agency activities in the case file and computer base.
• Solicits input from other agency teams as needed to address shared client issues.
• Enters initial client information, processes application, conducts initial and follow-up surveys, processes refill application and coordinates with physician offices and pharmaceutical companies.
• Obtains MOU’s from physicians/medical providers.
• Assists Lead PAP Advocate or PAP Director with special projects or short notice assignments.
• Completes monthly reports and prepares ad hoc reports, as requested.
• Communicates with patients in the language of their choice.
• Travels within Bexar and surrounding counties as needed.
• Performs other duties, tasks and special projects as assigned.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test.

Interested candidates should submit their resume, with salary requirements, via our career portal on our website at www.seekinghr.com or contact us directly at (210) 679-4879 with any questions.

Equal Employment Opportunity Employer M/F/D/V