Full Time Front Desk Attendant - Condominium Association

POSITION SUMMARY:

FULL TIME , Sun, Mon, Tues, Wed, Thu 3:00 PM - 11:00 PM

Responsible for professional, effective and efficient handling of all residents' requests and needs upon entering the community.

The Front Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the community. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of the community as it relates to this function.

ESSENTIAL RESPONSIBILITIES: (May include some or all of the following as applicable)

· Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.

· Documents issues or transactions as needed.

· Develop knowledge of surrounding areas and attractions.

· Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.

· Demonstrates excellent customer service, communication and time management skills.

· Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification

· Monitors and controls Electronic Security Control Systems if applicable.

· Logging in all packages and tracks them through to pick-up by recipient.

· Follows-up on all complaints/issues notifying Community Association Manager as necessary.

· Ensures all safety precautions and procedures are followed while performing duties.

· May assist with resident notifications or special events.

· Any other responsibilities as assigned by supervisor.

Experience/Knowledge/Skills:

One (1) to two (2) years of business experience preferred. Outstanding customer service, communication and interpersonal skills required. Effective written and verbal skills.

Computer literacy:

Intermediate command of computer hardware/software is required.

Physical Requirements:

Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post. Handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions and complete all required forms.