Fiber Network Technician

Job Title: Fiber Network Technician I

Job Summary:

Customer Service Excellence: All jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness, and assistance. A commitment to service excellence is expected of all employees as they perform their tasks.

General Summary: Installs, maintains, and services fiber broadband services for home and business within Highline’s serving areas.

Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records. Follows installation and repair schedules, completes all installation and repair-related forms and reports. This position assists with routine tasks associated with our broadband network.

Works with the Lead Network Technician and/or management to identify new revenue opportunities, develop and implement strategies and informs (educates) community on products and services.

Duties/ Responsibilities:

• Installation of fiber optic internet in homes and businesses.
• Installation and configuration of typical home internet devices and smart home devices.
• Installation and support of VOIP phones for home and business.
• Communicate effectively with homeowners and business owners.
• Operate company vehicle safely.
• Follows daily schedule, process, and procedures.
• Increase Job Knowledge by supporting Network Technicians II & III with their duties.
• Maintain a level of knowledge that would allow a timely installation and maintenance of systems, to adequately perform job duties in a timely and efficient manner.
• Communicates effectively so complete and accurate records for the network may be maintained according to Company standards and procedures.
• Installs and repairs all plant related infrastructure including but not limited to fiber, and wireless systems, NIDS/ONT’s, modems, set top boxes, and customer owned inside wiring including home networking.
• Performs fiber splicing to NID / ONT devices and the main distribution frame at the central office.
• Locates buried plant (copper and fiber)
• Assist Construction Team with installation of the fiber cable to the dwelling.
• Provides On Call support and responds to service affecting outages and emergency situations.
• Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces.
• Maintain a clean and secure environment of company assets and property.
• Maintain good attendance and appearance.
• Overtime may be required to meet project deadlines.
• Travel as necessary to meet demands of the business.
• Must have a valid (State) driver’s license and be insurable by Highline insurance carrier. Background check will be performed.
• Performs other related duties as assigned

Competencies:

Proficiency: Demonstrate proficiency in the following areas: Internal candidates must encompass skill set of a Network Technician and also be proficient in 12 of 24 or 50% of the following categories. Entry level technicians hired with few skill sets will be considered Apprentice until expertise is reached. External candidates who need training on basic knowledge will be given the title of Apprentice Technician.

• Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces.
• Maintain a clean and secure environment of company assets and property
• Maintain good attendance and appearance
• Overtime may be required to meet project deadlines
• Travel as necessary to meet demands of the business
• Must have a valid (State) driver’s license and be insurable by Highline insurance carrier. Background check will be performed.
• Cable locates (Copper & Fiber)
• Installation and maintenance of voice and data (FTTH) services including but not limited to cross connects at central office and service terminals, mainline cable service drops, NID, and inside wiring.
• Reading, interpreting, and maintaining documents such as fiber records, plant maps, staking sheets, circuit diagrams and operating and maintenance instruction manuals.
• Demonstrate basic engineering skills to include but not limited to performing site surveys and creating network / plant drawings to assist engineering, provide redlines post project completion, assign inventory and perform monthly inventory true-up.

Abilities:

Demonstrate ability in the following areas: Internal candidates must demonstrate ability in all areas

• Ability to communicate with co-workers, customers, and various business contacts in a professional and courteous manner.
• Ability to pay close attention to detail.
• Ability to work independently and make sound technical decisions using information at hand.
• Ability to effectively function as a team player.
• Ability to organize and prioritize multiple work assignments.
• Ability to multitask while maintaining a high level of attention to detail
• Ability to communicate, both oral and written (electronic), in a professional and courteous manner
• Ability to climb ladders and work at heights of 200 feet (Applicable to Wireless Operations)
• Ability to work well with limited supervision

Experience and Education:

• Internal Candidates: Minimum of 1-year experience as a Network Fiber Technician is required
• External Candidates: Must be performing similar duties to those of a Network Fiber Technician I, or display proficiency, knowledge, and ability from current or previous experience to the satisfaction of Management.
• High School Diploma or GED
• Two-year technical college degree (coursework) in electronics, fiber optics and telecommunications technology or equivalent telephony experience in the installation and maintenance voice, video, and data services over copper, fiber and wireless networks is strongly preferred.
• External Candidates may not have experience with the same equipment and systems used at Highline but must be able to display to the satisfaction of Management that they possess the proficiency, knowledge, and ability of a similar depth and breadth as described in the list of requirements.

Requirements:

• Prolonged periods working outdoors
• Must be able to pass pre-employment drug screen (and Random Selections)
• Must wear Personal Protective Equipment and use safety equipment, as designated
• Must be able to lift up to 50 pounds at times
• May be required to work on-call or long hours in case of network malfunction.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections (Tower or pole climb may be required)
• Job Type: Full-time (Non-Exempt)