Residential Program Manager

 ABOUT BRIDGE OVER TROUBLED WATERS, INC.

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high risk youth in Boston, and has been a national model in providing innovative youth services. 

If you are looking for a career in a fast-paced setting that is committed to collaborating with all youth who come through the door and finding creative solutions to difficult problems, we invite you to apply for one of our open positions.

THE OPPORTUNITY:

The Program Manager for the Transitional Living Program and Single Parent House programs will collaborate closely with the Associate Director of Residential Programs / TLP & SPH, to ensure the effective day-to-day functioning of the Transitional Living Program and the Single Parent House Program. Maintaining a primary focus on the TLP, the Program Manager of the TLP will work in collaboration with the Program Manager of the SPH to ensure the efficient delivery of services to all residents living in the programs. Responsibilities include but are not limited to supervision of the milieu(s), the delivery of case management services, maintaining accurate records and case files, supervising residential staff.

KEY RESPONSIBILITIES:

• Supervise the delivery of services for both the Transitional Living Program (TLP) and Single Parent House (SPH).

• Recruit, hire, and provide orientation and training to staff working in the Residential programs
• Oversee staff schedules and ensure appropriate coverage of each residential shift
• Purchase supplies as needed based on weekly inventory checks. Ensure supply storage areas remain organized and tidy
• Coordinate facility repairs with Bridge’s facilities managers and/or external providers
• While in milieu, provide direct supervision of youth and associated tasks such as providing emotional support, cooking meals, facilitating transportation, participating in chores, completing required documentation/data entry, and facilitating life skill

QUALIFICATIONS:

• Bachelor’s degree required. Master’s degree in social work, or related field preferred and two to four years’ experience working with adolescents, at risk youth ages 18 – 24. 
• Experience working with youth with behavioral health issues and substance use disorders
• Knowledge and experience with data collection and management systems
• Knowledge of social service, housing support, and basic benefit systems
• Capacity to engage youth and provide support, including de-escalation, problem-solving, active listening, reducing isolation, and identifying of resources
  
• Computer /technology literate, fluent with Microsoft Office (Word, Excel), Outlook, Internet, and text messaging
  
• Valid driver’s license and satisfactory driving record required

PREFERRED QUALIFICATIONS

• Knowledge of systems and resources relevant to the YYA population
• Experience networking and advocating with other agencies to access housing, medical, financial, legal, educational, and other resources on behalf of YYA

COMPENSATION & BENEFITS:

$26.00/hr. 

Bridge Over Troubled Waters is an Equal Opportunity Employer and offers a competitive benefits package that includes paid time off, medical and pharmacy, medical deductible covered by the organization at 50% a year, 401K and matching, dental, vision, flexible spending accounts, life insurance, commuter pre-tax benefit, and a birthday benefit. 

Bridge Over Troubled Waters, Inc.  is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.