Order Fulfillment Specialist - E-Commerce

Responsibilities:

• Fulfilling Shopify orders
• Preparing and packing orders for shipment
• Accurately tracks inventory
• Ensure all orders are accurately processed into Order Entry system and follow through from order stage to order closure.
• Coordinate all orders with various departments such as Finance, IT, Data Processing, Shipping and Logistics Team in resolving related issues to meet customer/staff requested ship date/ delivery date (CRSD/ CRDD).
• Liaison with customer on inquiries, order status, shipping information.
• Ensure that Sales Team follows Rules of Engagement in order placement.
• Reviewing and analyzing work processes to identify process improvement programs.
• Establish action plan with team on the improvement of processes and procedure.
• Deal with lose/damage and return goods if happen.

Requirements:

• Bilingual - Spanish
• Experience handling busy e-commerce order fulfillment
• Basic to intermediate Excel skills
• Impeccable customer service skills
• Highly effective project management skills
• Strong organizational skills and problem-solving abilities
• Forklift experience a plus
• Experienced in communicating clearly and confidently with the staff senior management
• Ability to multi-task in a fast-paced environment
• Must be able to lift up to 50 pounds
• Position requires walking, sitting, lifting, pushing, pulling, and climbing to a significant degree
• Self-motivated with the ability to work with minimal supervision
• Team-oriented and willing to help others to get the job done

Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.